Tesla
Systems Support Operations Engineer
Tesla, Fremont, California, us, 94537
The Remote Support Operations Engineer provides control and monitoring support for specific industrial battery energy storage facilities under the jurisdiction of Tesla and governing bodies. This primarily involves continuously monitoring the site for any abnormalities and deviations from expected operating behavior and expeditiously acting when required, as well as adjusting the control/operating mode of the system as required by the governing bodies. This includes escalating to engineering teams for rapid issue resolution, as well communicating with the governing bodies to notify them of the situation and action plans.For this position Remote Support Engineers will work a paired graveyard shift position, working 10-hour shifts, 10:00 p.m. to 8:00 a.m, PST, supporting a 24/7 environment. Scheduled shifts are Sunday to Wednesday or Wednesday to Saturday, typically 3 days off. Shift times and coverage will be based on the business need. Conversion to day shift hours is possible when business need changes.Onsite role: Fremont (Page location), Palo Alto, or Lathrop, CA
Responsibilities
Monitor battery system performance and availability to ensure contractual obligations are being metHandle after-hours customer escalations via Tesla hotline system.Monitor and respond to alarms annunciated on Tesla's proprietary monitoring platform, communicating and escalating any issues to engineering and O&M teamsAct as the main point of contact for the governing bodies regarding required shutdowns, or events affecting facility operationRespond, communicate, and escalate abnormalities with the Tesla's proprietary monitoring systems, including proposing improvements to increase the effectiveness of the monitoring systemRespond, communicate, and escalate any cybersecurity concernsPrepare documentation for governing and regulatory bodies, such as NERC, ERCOT, BOA, etc.Requirements
Capable of working in a 24/7 environment, working 10-hour shifts, including weekendsExperience in a customer service environmentGrasps basic concepts of electricity (AC/DC, current, voltage, resistance, power, etc), and interpret electrical single line diagramsExperience using Microsoft Word, Microsoft ExcelExcellent written and verbal communication skillsAbility to independently make decisions, and escalate when necessaryEnthusiasm for green technologyCompensation and BenefitsBenefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected Compensation
$30.50 - $58.33/hour, depending on level + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Responsibilities
Monitor battery system performance and availability to ensure contractual obligations are being metHandle after-hours customer escalations via Tesla hotline system.Monitor and respond to alarms annunciated on Tesla's proprietary monitoring platform, communicating and escalating any issues to engineering and O&M teamsAct as the main point of contact for the governing bodies regarding required shutdowns, or events affecting facility operationRespond, communicate, and escalate abnormalities with the Tesla's proprietary monitoring systems, including proposing improvements to increase the effectiveness of the monitoring systemRespond, communicate, and escalate any cybersecurity concernsPrepare documentation for governing and regulatory bodies, such as NERC, ERCOT, BOA, etc.Requirements
Capable of working in a 24/7 environment, working 10-hour shifts, including weekendsExperience in a customer service environmentGrasps basic concepts of electricity (AC/DC, current, voltage, resistance, power, etc), and interpret electrical single line diagramsExperience using Microsoft Word, Microsoft ExcelExcellent written and verbal communication skillsAbility to independently make decisions, and escalate when necessaryEnthusiasm for green technologyCompensation and BenefitsBenefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected Compensation
$30.50 - $58.33/hour, depending on level + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.