Insight Global
Technical Support Specialist
Insight Global, New York, New York, us, 10261
*This opportunity will be a 6-month contract to hire*Must Haves:Five years' of experience working in support of desk side services with specific focus on supporting executive levels and their assistants.Five years' of experience supporting internal desktop systems software and hardware, application training, and overall incident ownership and management.Ten years' of experience supporting Microsoft Windows devices, Apple technologies devices and network connectivity. Must be well-versed
in MacOS and JAMF
including advanced troubleshooting. Three years' working with MS Teams and Zoom AV technology and appliances that support them.Advanced knowledge of iOS and Android mobile devices and experience with MDM solutions.Experience with Autopilot\Intune and SCCM for endpoint management and software deliveryKey Responsibilities:Provide on-site technical support for the company's most Senior Executives.The Executive VIP Support Technician will be the front line of corporate technology, implementations, new technologies and preparing teams for use and supporting technologies through their lifecycle.Resolve technical issues and challenges quickly and effectively with minimal disruption to the Executive.Enhance the technology experience of the Executives by showing them how to best leverage technology tools to deliver productivity and efficiency benefits.Develop close business relationships and demonstrate expert level ability to inspire trust and become the go to person for all the Executives technology needs.Maintain confidentiality in supporting and improving executive level needs.Stay on trend in order to best recommend solutions and products that enhance the Executive's productivity, needs, and expertise.Analyze technology issues and trends, determine root causes and troubleshoot for resolution.Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Management Guidelines. Identify risk-related issues needing escalation to management.Set up conferencing equipment and test audio/video quality prior to meetings.
in MacOS and JAMF
including advanced troubleshooting. Three years' working with MS Teams and Zoom AV technology and appliances that support them.Advanced knowledge of iOS and Android mobile devices and experience with MDM solutions.Experience with Autopilot\Intune and SCCM for endpoint management and software deliveryKey Responsibilities:Provide on-site technical support for the company's most Senior Executives.The Executive VIP Support Technician will be the front line of corporate technology, implementations, new technologies and preparing teams for use and supporting technologies through their lifecycle.Resolve technical issues and challenges quickly and effectively with minimal disruption to the Executive.Enhance the technology experience of the Executives by showing them how to best leverage technology tools to deliver productivity and efficiency benefits.Develop close business relationships and demonstrate expert level ability to inspire trust and become the go to person for all the Executives technology needs.Maintain confidentiality in supporting and improving executive level needs.Stay on trend in order to best recommend solutions and products that enhance the Executive's productivity, needs, and expertise.Analyze technology issues and trends, determine root causes and troubleshoot for resolution.Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Management Guidelines. Identify risk-related issues needing escalation to management.Set up conferencing equipment and test audio/video quality prior to meetings.