Gravity IT Resources
Desktop Support/Technology Administrator
Gravity IT Resources, Mobile, Alabama, United States, 36624
Job Title:
Desktop Support/Technology AdministratorLocation:
Mobile, Alabama (5 times a week)Job-Type:
Long term Contract (12 month+)Employment Eligibility:
Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or corp to corp agreements).Description of Position:As part of the TechOps EUS (End User Services) Team, the position will provide advanced site support for end user-related issues and requests. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and software related technologies. The position will be a contact for end users to receive support even if the issue is not within their direct area of responsibility. The position is expected to seek resolution on behalf of the customer and provide superior customer service while doing so. The work will be performed in person and remotely by telephone or email and must be done in a timely and accurate fashion based upon predefined Service Level Agreements.The position is also expected to perform the following functions:Participate in high performance team and contribute to team's goals and objectives.Apply advanced understanding of technology products and services to assist internal users. Identify and research end user questions and problems, and provide appropriate services, repairs, training, and/or follow up.Manage relationships with vendors and managed service providers by ensuring assigned tasks are completed on schedule and with accuracy.Identifies deficiencies in the solutions they are responsible for and works with the appropriate teams to improve.Anticipate future technical impacts and proactively implement solutionsProvide superior customer service through:Interacting with other internal departments and external partners to resolve customer issues and accommodate customer requests.Maintaining customer relationships across all lines of business for daily operational issues and requests.Qualifications:5 years experience or equivalent associate in science degreeOn-Site support experience including related infrastructure technologies and complete site accountabilitySelf-motivated individual with desire to enhance their knowledge and continually develop their skillsetStrong customer service skillsStrong written and verbal communication skills at all levels (i.e., Executives and High-Touch Specialty Departments)Able to multitask and operate in a fast-paced support break/fix environmentAbility to quickly diagnose and resolve customer computer related issuesAbility to work on tasks independently and assess and execute with minimal directionAbility to lift computer equipmentAbility to work with and manage vendors and managed service providersAbility to serve as an escalation point for co-workers and single point of contact within IT (Information Technology) for an entire siteUnderstanding and application of service management methodologiesUnderstanding of current technologies and best practices in the information technology industryPositive team attitude with ability and desire to help the team continually improveIndustry certifications are a plusSome travel requiredEvent support is a plusTechnical Skills:Hardware - PC, Laptop, Apple, VoIP Desk Phones, Telecom wiring, Printers, Peripheral equipment, Wireless Access PointsOperating Systems - Windows and Mac OS variantsSpecific Technology Products - Ethernet and voice/data cabling, networking and TCP/IP concepts, Apple mobile devices (iPhone/iPad), thin client hardware, Active Directory administration/troubleshooting, Intune and group policy troubleshooting, hardware imagingApplications - Office 365, Visio, Project, Edge, Citrix XenApp, Citrix XenDesktop, and Adobe productsSpecific skills - not required, but a plus:IntunePowerShell Scripting (administrative tasks)Meraki Wireless Access PointsCloud-based VOIP administrationCitrix XenDesktopMacOSAudio and Video Conference Hardware
Desktop Support/Technology AdministratorLocation:
Mobile, Alabama (5 times a week)Job-Type:
Long term Contract (12 month+)Employment Eligibility:
Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or corp to corp agreements).Description of Position:As part of the TechOps EUS (End User Services) Team, the position will provide advanced site support for end user-related issues and requests. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and software related technologies. The position will be a contact for end users to receive support even if the issue is not within their direct area of responsibility. The position is expected to seek resolution on behalf of the customer and provide superior customer service while doing so. The work will be performed in person and remotely by telephone or email and must be done in a timely and accurate fashion based upon predefined Service Level Agreements.The position is also expected to perform the following functions:Participate in high performance team and contribute to team's goals and objectives.Apply advanced understanding of technology products and services to assist internal users. Identify and research end user questions and problems, and provide appropriate services, repairs, training, and/or follow up.Manage relationships with vendors and managed service providers by ensuring assigned tasks are completed on schedule and with accuracy.Identifies deficiencies in the solutions they are responsible for and works with the appropriate teams to improve.Anticipate future technical impacts and proactively implement solutionsProvide superior customer service through:Interacting with other internal departments and external partners to resolve customer issues and accommodate customer requests.Maintaining customer relationships across all lines of business for daily operational issues and requests.Qualifications:5 years experience or equivalent associate in science degreeOn-Site support experience including related infrastructure technologies and complete site accountabilitySelf-motivated individual with desire to enhance their knowledge and continually develop their skillsetStrong customer service skillsStrong written and verbal communication skills at all levels (i.e., Executives and High-Touch Specialty Departments)Able to multitask and operate in a fast-paced support break/fix environmentAbility to quickly diagnose and resolve customer computer related issuesAbility to work on tasks independently and assess and execute with minimal directionAbility to lift computer equipmentAbility to work with and manage vendors and managed service providersAbility to serve as an escalation point for co-workers and single point of contact within IT (Information Technology) for an entire siteUnderstanding and application of service management methodologiesUnderstanding of current technologies and best practices in the information technology industryPositive team attitude with ability and desire to help the team continually improveIndustry certifications are a plusSome travel requiredEvent support is a plusTechnical Skills:Hardware - PC, Laptop, Apple, VoIP Desk Phones, Telecom wiring, Printers, Peripheral equipment, Wireless Access PointsOperating Systems - Windows and Mac OS variantsSpecific Technology Products - Ethernet and voice/data cabling, networking and TCP/IP concepts, Apple mobile devices (iPhone/iPad), thin client hardware, Active Directory administration/troubleshooting, Intune and group policy troubleshooting, hardware imagingApplications - Office 365, Visio, Project, Edge, Citrix XenApp, Citrix XenDesktop, and Adobe productsSpecific skills - not required, but a plus:IntunePowerShell Scripting (administrative tasks)Meraki Wireless Access PointsCloud-based VOIP administrationCitrix XenDesktopMacOSAudio and Video Conference Hardware