Teamwork Corporate
HelpDesk Specialist MidLevel
Teamwork Corporate, Boston, Massachusetts, us, 02298
Job Description
Position Overview:
As a
HelpDesk Specialist
, you will be the primary point of contact for resolving a wide range of technical issues remotely and in person. You will manage user accounts, troubleshoot application and access issues, and ensure seamless operation of on-site technology like meeting room systems. In addition, you’ll assist with hardware and software lifecycle management and may participate in cloud and on-premises projects based on team needs.
Key Responsibilities:
User request/Incident Management:
Provide troubleshooting for access issues, Office Suite problems, and other software-related challenges
Meeting Room Technology
: Set up, troubleshoot, and maintain audiovisual and conferencing equipment.
User Lifecycle Management
: Assist with onboarding/offboarding, including provisioning/de-provisioning of devices and access rights
Hardware Support
: Manage the complete lifecycle of hardware, including laptops, desktops, mobile devices, and peripherals, from deployment to disposal.
Device Management
: Ensure endpoint devices (laptops, desktops, printers, copiers) are updated, secure, and functional.
Laboratory Technology
: Support any specific lab equipment or specialized devices as needed.
Endpoint Security
: Ensure all endpoint devices adhere to security policies, including antivirus and encryption tools.
Additional Responsibilities:
Participate in various side projects related to
cloud
and
on-premises
infrastructure when needed. You’ll collaborate with other teams to contribute based on workload and priority.
Qualifications:Qualifications
Essential Skills and Experience:
Bachelor's degree in Computer Science, Engineering, or a related field.
3+ years of experience
in a HelpDesk or IT Support role, with remote and on-site responsibilities.
Hands-on experience with
user account management
tools (Office 365, JIRA, etc.).
Strong troubleshooting skills in resolving issues related to
Office Suite
, connectivity, and other software applications.
Hardware troubleshooting and maintenance
skills, including laptops, desktops, and peripheral devices.
Familiarity with
device management systems
and lifecycle processes.
Excellent communication skills
, both written and verbal, with the ability to interface confidently with users and customers.
Ability to
multi-task and prioritize
in a fast-paced environment while maintaining attention to detail.
Preferred Qualifications:
Certifications like
CompTIA A+
,
ITIL Foundation
, or
Microsoft Certifications
are highly desirable.
Experience with
endpoint security tools
(e.g., antivirus, encryption) and device management best practices.
Knowledge of
cloud infrastructure
(Azure, AWS) and
on-premises solutions
is a plus.
Personal Attributes:
Customer-focused
: You enjoy working directly with end-users, delivering solutions with patience and professionalism.
Well-Spoken and Presentable:
You should feel comfortable presenting and communicating with clients in person and be able to represent the company in a polished and professional manner.
Problem-Solver
: You thrive on diagnosing complex technical issues and providing creative solutions.
Additional Information
Full-time position
Location: (Greater) Boston
Hybrid position (~2 remote ~3 days on site)
Position Overview:
As a
HelpDesk Specialist
, you will be the primary point of contact for resolving a wide range of technical issues remotely and in person. You will manage user accounts, troubleshoot application and access issues, and ensure seamless operation of on-site technology like meeting room systems. In addition, you’ll assist with hardware and software lifecycle management and may participate in cloud and on-premises projects based on team needs.
Key Responsibilities:
User request/Incident Management:
Provide troubleshooting for access issues, Office Suite problems, and other software-related challenges
Meeting Room Technology
: Set up, troubleshoot, and maintain audiovisual and conferencing equipment.
User Lifecycle Management
: Assist with onboarding/offboarding, including provisioning/de-provisioning of devices and access rights
Hardware Support
: Manage the complete lifecycle of hardware, including laptops, desktops, mobile devices, and peripherals, from deployment to disposal.
Device Management
: Ensure endpoint devices (laptops, desktops, printers, copiers) are updated, secure, and functional.
Laboratory Technology
: Support any specific lab equipment or specialized devices as needed.
Endpoint Security
: Ensure all endpoint devices adhere to security policies, including antivirus and encryption tools.
Additional Responsibilities:
Participate in various side projects related to
cloud
and
on-premises
infrastructure when needed. You’ll collaborate with other teams to contribute based on workload and priority.
Qualifications:Qualifications
Essential Skills and Experience:
Bachelor's degree in Computer Science, Engineering, or a related field.
3+ years of experience
in a HelpDesk or IT Support role, with remote and on-site responsibilities.
Hands-on experience with
user account management
tools (Office 365, JIRA, etc.).
Strong troubleshooting skills in resolving issues related to
Office Suite
, connectivity, and other software applications.
Hardware troubleshooting and maintenance
skills, including laptops, desktops, and peripheral devices.
Familiarity with
device management systems
and lifecycle processes.
Excellent communication skills
, both written and verbal, with the ability to interface confidently with users and customers.
Ability to
multi-task and prioritize
in a fast-paced environment while maintaining attention to detail.
Preferred Qualifications:
Certifications like
CompTIA A+
,
ITIL Foundation
, or
Microsoft Certifications
are highly desirable.
Experience with
endpoint security tools
(e.g., antivirus, encryption) and device management best practices.
Knowledge of
cloud infrastructure
(Azure, AWS) and
on-premises solutions
is a plus.
Personal Attributes:
Customer-focused
: You enjoy working directly with end-users, delivering solutions with patience and professionalism.
Well-Spoken and Presentable:
You should feel comfortable presenting and communicating with clients in person and be able to represent the company in a polished and professional manner.
Problem-Solver
: You thrive on diagnosing complex technical issues and providing creative solutions.
Additional Information
Full-time position
Location: (Greater) Boston
Hybrid position (~2 remote ~3 days on site)