Alpha Omega Integration, LLC
Mid-Level IT Support Specialist, Help Desk Support
Alpha Omega Integration, LLC, Vienna, Virginia, United States, 22184
Description
Alpha Omega Integration LLC
is an award-winning Federal IT Solutions provider. Since its inception in September 2016, we have grown from a start-up to a $100m/year business. Alpha Omega's growth stems from our mission focus:
to make the US Government the best in the world.
We achieve that via advanced capabilities in the areas of Design & Product Management, DevSecOps & Cloud Engineering, Intelligent Automation, and Cybersecurity.Our consistent growth has fostered a series of accolades including Inc. 5000 and WashingtonTechnology's Fast 50 awards for five consecutive years, Virginia Business Best Places to Work ten years in a row, and Maryland Technology Council's 2022 Government Contract of the Year over $50 Million Dollars award, to name a few.We are seeking passionate federal IT professionals to join our team.Come support our nation's government agencies and make a difference!Why Us?We have
H.E.A.R.T. ! Alpha Omega's Core Values -
(H) harmony, (E) engagement, (A) accountability, (R) resourcefulness, and (T) tenacit y- collectively are an acrostic reminder of the values that guide the work we do.We foster a culture that recognizes and rewards hard work. Our H.E.A.R.T. program invites colleagues and managers from across the organization to recognize each other for living out our core values. Spotlighted employees enjoy a detailed nomination about their core-values-aligned actions which are then shared with their manager. Beyond peer-to-peer recognition, awarded employees also receive a $250 bonus in their paychecks. Each quarter, the H.E.A.R.T. award commitment will identify one exceptional employee to receive the $10,000 H.E.A.R.T. bonus.Ready to embark on a rewarding, challenging, and fulfilling career in the Federal IT Solutions space?Come grow with us!Job Title: Mid-Level IT Support SpecialistWork Location: Onsite- must be onsite at HQ 3-4 days/week; Washington, DC/Northern Virginia/MarylandClearance Required: N/A; US citizen/Authorized to work Full-time in United StatesPosition Description/Scope of Work:3+ years' experience and familiarity with Azure, Azure AD, and IntunePowerApps development experienceExperience with Microsoft 365 Admin Portal to include Exchange, SharePoint and TeamsFamiliarity with PowerShell and a desire to dive deeper (or Beginner-Intermediate level competency).Demonstrated ability to troubleshoot Windows 10/11 desktop/laptop systems.Basic understanding of computer networking.The O365 Administrator will be the main point of contact for technical and support issues related to Office 365 administration. Resolve assigned cases/tickets, change requests, and acts as an escalation point for support issues.Ability to troubleshoot incidents, identify root causes, fix and document problems, and implement preventativeExperience with Microsoft Azure infrastructure, including Azure Servers & Storage and essential Azure NetworkingUnderstanding of Microsoft Identity and Access Management products such as Azure AD, ADFS, Azure AD Connect, Azure AD Proxy, SAMLAid in the development of long-term strategic goals for the enterprise messaging and collaboration environment to include Exchange Online OneDrive, SharePoint, Teams and other Microsoft services.Assist with the design and development of Office365 specific security policies, standards, and procedures - e.g. auditing and monitoring, security incident and event management, data protection, user and administrator account management, and conditional access controls.Monitor and respond to issues or service requests reported to IT helpdesk.
Required Skills/Experience:Minimum 3 years Overall IT Operations / Infrastructure Experience RequiredMinimum 3 years Supporting the Office365 Platform RequiredMinimum 3 years Supporting Office365 Exchange online/Messaging RequiredMinimum 2 year Supporting Office365 Teams RequiredMinimum 1 year Building solutions within PowerApps PreferredMinimum 2 years Supporting Office365 SharePoint Online RequiredRelevant Microsoft certifications including AZ-104, AZ-500, MS-700, SC-300Experience supporting and administering some or all of the following:Azure AD and/or Active DirectoryMicrosoft Exchange cloud and/or on premExchange OnlineMicrosoft TeamsAzure Virtual DesktopIntuneMicrosoft MFA and the Microsoft Authenticator app
Strong verbal and written communication skillsAbility to enter time into time tracking system on dailyAbility to own support tickets, update consistently, and escalate whenThrives in a fast paced and always changingAbility to multi-task and meet
Preferred Skills/Experience:Degree in computer science field or similarPowerShell, Python, or Perl scripting
Alpha Omega Integration, LLC (Alpha Omega) is committed to the development of a creative, diverse, and inclusive work environment. In accordance with the law and our organizational values, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, Veteran Status, or any other characteristic protected by law (referred to as "protected status)". Final hiring decisions at Alpha Omega will be based on merit, qualifications, and abilities.Black, Indigenous, and People of Color (BIPOC), LGBTQIA, women, people over 40, and differently-abled folks are strongly encouraged to apply.#dice#LI-Onsite#LI-ST1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Alpha Omega Integration LLC
is an award-winning Federal IT Solutions provider. Since its inception in September 2016, we have grown from a start-up to a $100m/year business. Alpha Omega's growth stems from our mission focus:
to make the US Government the best in the world.
We achieve that via advanced capabilities in the areas of Design & Product Management, DevSecOps & Cloud Engineering, Intelligent Automation, and Cybersecurity.Our consistent growth has fostered a series of accolades including Inc. 5000 and WashingtonTechnology's Fast 50 awards for five consecutive years, Virginia Business Best Places to Work ten years in a row, and Maryland Technology Council's 2022 Government Contract of the Year over $50 Million Dollars award, to name a few.We are seeking passionate federal IT professionals to join our team.Come support our nation's government agencies and make a difference!Why Us?We have
H.E.A.R.T. ! Alpha Omega's Core Values -
(H) harmony, (E) engagement, (A) accountability, (R) resourcefulness, and (T) tenacit y- collectively are an acrostic reminder of the values that guide the work we do.We foster a culture that recognizes and rewards hard work. Our H.E.A.R.T. program invites colleagues and managers from across the organization to recognize each other for living out our core values. Spotlighted employees enjoy a detailed nomination about their core-values-aligned actions which are then shared with their manager. Beyond peer-to-peer recognition, awarded employees also receive a $250 bonus in their paychecks. Each quarter, the H.E.A.R.T. award commitment will identify one exceptional employee to receive the $10,000 H.E.A.R.T. bonus.Ready to embark on a rewarding, challenging, and fulfilling career in the Federal IT Solutions space?Come grow with us!Job Title: Mid-Level IT Support SpecialistWork Location: Onsite- must be onsite at HQ 3-4 days/week; Washington, DC/Northern Virginia/MarylandClearance Required: N/A; US citizen/Authorized to work Full-time in United StatesPosition Description/Scope of Work:3+ years' experience and familiarity with Azure, Azure AD, and IntunePowerApps development experienceExperience with Microsoft 365 Admin Portal to include Exchange, SharePoint and TeamsFamiliarity with PowerShell and a desire to dive deeper (or Beginner-Intermediate level competency).Demonstrated ability to troubleshoot Windows 10/11 desktop/laptop systems.Basic understanding of computer networking.The O365 Administrator will be the main point of contact for technical and support issues related to Office 365 administration. Resolve assigned cases/tickets, change requests, and acts as an escalation point for support issues.Ability to troubleshoot incidents, identify root causes, fix and document problems, and implement preventativeExperience with Microsoft Azure infrastructure, including Azure Servers & Storage and essential Azure NetworkingUnderstanding of Microsoft Identity and Access Management products such as Azure AD, ADFS, Azure AD Connect, Azure AD Proxy, SAMLAid in the development of long-term strategic goals for the enterprise messaging and collaboration environment to include Exchange Online OneDrive, SharePoint, Teams and other Microsoft services.Assist with the design and development of Office365 specific security policies, standards, and procedures - e.g. auditing and monitoring, security incident and event management, data protection, user and administrator account management, and conditional access controls.Monitor and respond to issues or service requests reported to IT helpdesk.
Required Skills/Experience:Minimum 3 years Overall IT Operations / Infrastructure Experience RequiredMinimum 3 years Supporting the Office365 Platform RequiredMinimum 3 years Supporting Office365 Exchange online/Messaging RequiredMinimum 2 year Supporting Office365 Teams RequiredMinimum 1 year Building solutions within PowerApps PreferredMinimum 2 years Supporting Office365 SharePoint Online RequiredRelevant Microsoft certifications including AZ-104, AZ-500, MS-700, SC-300Experience supporting and administering some or all of the following:Azure AD and/or Active DirectoryMicrosoft Exchange cloud and/or on premExchange OnlineMicrosoft TeamsAzure Virtual DesktopIntuneMicrosoft MFA and the Microsoft Authenticator app
Strong verbal and written communication skillsAbility to enter time into time tracking system on dailyAbility to own support tickets, update consistently, and escalate whenThrives in a fast paced and always changingAbility to multi-task and meet
Preferred Skills/Experience:Degree in computer science field or similarPowerShell, Python, or Perl scripting
Alpha Omega Integration, LLC (Alpha Omega) is committed to the development of a creative, diverse, and inclusive work environment. In accordance with the law and our organizational values, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, Veteran Status, or any other characteristic protected by law (referred to as "protected status)". Final hiring decisions at Alpha Omega will be based on merit, qualifications, and abilities.Black, Indigenous, and People of Color (BIPOC), LGBTQIA, women, people over 40, and differently-abled folks are strongly encouraged to apply.#dice#LI-Onsite#LI-ST1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)