SAIC
Desk Side Engineer - Junior
SAIC, Washington, District of Columbia, us, 20022
Description
Desk Side Engineer ‐Junior
Experience: Deskside support engineer with a minimum of two years of experience providing Tier 2 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills. Need to be able to work independently and as part of a team. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper level deskside engineers. High school diploma required. Certifications desirable but not required include A+, Net+, Secure+. Must be reliable and have independent transportation.
Top 3 Qualifications, Skills, Experience or Certifications:
ITIL V4 Foundation
Customer Service Experience
Hands on deskside user assistance and problem resolution.
Job Role Specific Requirements:
Life-cycle Refresh Project Tasks
IMAC Service Requests
Incident Management troubleshooting
Mobile Device Management
Qualifications
Preferred skills and qualifications:
CompTIA Security+ Certification
CompTIA Network+ Certification
Active Directory Admin Experience
Qualifications - External
TYPICAL EDUCATION AND EXPERIENCE: High School and 0 years related experience
Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and
the ability to obtain a public trust
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2411118
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
Desk Side Engineer ‐Junior
Experience: Deskside support engineer with a minimum of two years of experience providing Tier 2 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills. Need to be able to work independently and as part of a team. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper level deskside engineers. High school diploma required. Certifications desirable but not required include A+, Net+, Secure+. Must be reliable and have independent transportation.
Top 3 Qualifications, Skills, Experience or Certifications:
ITIL V4 Foundation
Customer Service Experience
Hands on deskside user assistance and problem resolution.
Job Role Specific Requirements:
Life-cycle Refresh Project Tasks
IMAC Service Requests
Incident Management troubleshooting
Mobile Device Management
Qualifications
Preferred skills and qualifications:
CompTIA Security+ Certification
CompTIA Network+ Certification
Active Directory Admin Experience
Qualifications - External
TYPICAL EDUCATION AND EXPERIENCE: High School and 0 years related experience
Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and
the ability to obtain a public trust
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2411118
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability