US - IT Support Engineer

Design, own and drive IT projects and deliverables to accelerate the integration of systems and processes with parent company.• Support employees in resolving problems with IT, AV and communications systems.• Assist in IT inventory, purchasing, asset management, machine provisioning, onboarding and other key processes.• Hands-on troubleshooting of hardware, software applications, networking and other technical issues.• Develop and document best practices, tools and tips, enhancing internal troubleshooting processes• Manage relationships with vendors and 3rd party providers to provide application support.• Timely resolution to problems and serve as a point of escalation for team and users• Develop processes for reviewing, testing, documenting and improving practices within the team around security, automation, and issue response.• Engage with partners throughout the organization to proactively address concerns and technical pain points.

Technical Skills Required

* Gsuite* MacOS support

Technical Skills nice to have:

* Jira* Okta* Slack

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