Lantern
Lead Software Engineer (Production Support)
Lantern, Dallas, Texas, United States, 75215
About LanternLantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at .About You:You use
LOGIC
in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.INCLUSION
is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.You have the
GRIT , drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.You care deeply for your customers are driven to keep
HUMANITY
in all decisions. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change.Integrity guides you in life. Focusing on the
TRUTH
vs. giving people the answers they want to hear.You thrive in a Team Environment. Collaboration is key in innovation and creating change.These pillars of
LIGHT
are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this
LIGHT , individuals can find their way to the best care, resources, and support they need to get back to life.If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.Lead Software Engineer, Production SupportAs a Lead in our technology operations, you will be accountable for the successful delivery of software and related platform services for the EDH. In this role, you will lead the production support of application and mobile software team that helps with increasing the features and capabilities of our online technologies and service platforms. You will be managing a team of software developers and technology specialists. You will work closely with various technological and business stakeholders and leadership to deliver software and IT services that meet user needs. The candidate will be an intellectual, smart, and evangelical leader with developer mindset and proven expertise in developing enterprise scale web-based and mobile solutions using industry recognized cloud platforms (MS Azure or AWS or similar), backend (.NET), frontend technologies (Angular or React), Salesforce and SharePoint. You will also be accountable for the production support and maintenance of enterprise software and platforms.Our team enjoys new challenges and the potential of redefining what healthcare service management experience can be. For this position, it is essential to have sincere passion for delivery, excellent time management and a fun attitude while working with some amazing peopleLocation: Dallas, Texas - Hybrid/OnsiteKey ResponsibilitiesRecruit, mentor, and lead a team of software engineers focused on production support and maintenance.Foster a collaborative and high-performing team culture, ensuring continuous professional development.Allocate resources effectively and ensure the team is equipped to handle incoming support requests.Oversee the day-to-day operations of the production support team, ensuring timely resolution of issues.Lead the team in identifying, troubleshooting, and resolving bugs and production incidents.Coordinate and manage the delivery of minor enhancements to web and mobile applications.Lead the team responsible for the support and maintenance of various SaaS platforms used by the organization.Ensure the stability, security, and performance of these platforms, working closely with vendors as needed.Oversee platform upgrades, integrations, and customizations.Implement and enforce best practices for incident management and problem resolution.Act as the primary technical authority for production issues, providing guidance and direction to the team.Collaborate with development teams to understand application architectures and workflows to resolve issues efficiently.Ensure the stability, performance, and scalability of applications by implementing monitoring and alerting strategies.Drive the adoption of automation tools and processes to improve the efficiency of the production support team.Liaise with internal and external stakeholders, providing regular updates on support activities, issue resolution, and system performance.Manage the prioritization of support tasks in alignment with business objectives and customer needs.Ensure transparent communication with relevant teams regarding incidents, root cause analyses, and long-term remediation strategies.Continuously review and improve production support processes and procedures to enhance team efficiency and service quality.Implement metrics and reporting mechanisms to track team performance and identify areas for improvement.Collaborate with cross-functional teams to gather requirements, define project scope, and establish timelines.Drive the implementation of best practices in software development, including code reviews, testing strategies, and continuous integration/continuous deployment (CI/CD) pipelines.Take ownership of project deliverables, ensuring they meet quality standards and are delivered on time and within budget.Act as a point of contact for technical escalations and provide timely resolutions to issues.Communicate effectively with stakeholders to provide project updates, address concerns, and gather feedback.QualificationsBachelor's degree in computer science, Engineering, or related field. An equivalent combination of education and experience may be substituted in lieu of a degree. Master's degree in engineering or related field is a plus.7+ years of experience in software development, with a strong proficiency in .NET Core, C#, Typescript, AngularProven experience leading software development teams specializing in web and mobile applications.6+ years of experience with designing and consuming REST APIsExperience working in WordPress development and administrationExperience working in Salesforce development and administrationExperience working in SharePoint development and administration3+ Experience developing for mobile apps in React-Native5+ years of experience developing with Microsoft SQL (preferred) or other relational databases.Experience working OAuth 2.0 authentication and authorization flows.Experience with CI/CD pipelines and familiarity with related tools like Azure DevOps and App Center.Strong Experience with Cloud platforms such as Microsoft Azure or AWS.Experience working with Agile/Scrum methodologies.Strong problem-solving skills and a proactive approach to addressing challenges using modern design principles.Familiarity with US Healthcare is a plus.Relevant certifications in cloud or software development.Location: Dallas, Texas - Hybrid/OnsiteBenefitsMedical InsuranceDental InsuranceVision InsuranceShort & Long Term DisabilityLife Insurance401k with company matchPaid Time OffPaid Parental LeaveLantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
LOGIC
in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.INCLUSION
is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.You have the
GRIT , drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.You care deeply for your customers are driven to keep
HUMANITY
in all decisions. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change.Integrity guides you in life. Focusing on the
TRUTH
vs. giving people the answers they want to hear.You thrive in a Team Environment. Collaboration is key in innovation and creating change.These pillars of
LIGHT
are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this
LIGHT , individuals can find their way to the best care, resources, and support they need to get back to life.If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.Lead Software Engineer, Production SupportAs a Lead in our technology operations, you will be accountable for the successful delivery of software and related platform services for the EDH. In this role, you will lead the production support of application and mobile software team that helps with increasing the features and capabilities of our online technologies and service platforms. You will be managing a team of software developers and technology specialists. You will work closely with various technological and business stakeholders and leadership to deliver software and IT services that meet user needs. The candidate will be an intellectual, smart, and evangelical leader with developer mindset and proven expertise in developing enterprise scale web-based and mobile solutions using industry recognized cloud platforms (MS Azure or AWS or similar), backend (.NET), frontend technologies (Angular or React), Salesforce and SharePoint. You will also be accountable for the production support and maintenance of enterprise software and platforms.Our team enjoys new challenges and the potential of redefining what healthcare service management experience can be. For this position, it is essential to have sincere passion for delivery, excellent time management and a fun attitude while working with some amazing peopleLocation: Dallas, Texas - Hybrid/OnsiteKey ResponsibilitiesRecruit, mentor, and lead a team of software engineers focused on production support and maintenance.Foster a collaborative and high-performing team culture, ensuring continuous professional development.Allocate resources effectively and ensure the team is equipped to handle incoming support requests.Oversee the day-to-day operations of the production support team, ensuring timely resolution of issues.Lead the team in identifying, troubleshooting, and resolving bugs and production incidents.Coordinate and manage the delivery of minor enhancements to web and mobile applications.Lead the team responsible for the support and maintenance of various SaaS platforms used by the organization.Ensure the stability, security, and performance of these platforms, working closely with vendors as needed.Oversee platform upgrades, integrations, and customizations.Implement and enforce best practices for incident management and problem resolution.Act as the primary technical authority for production issues, providing guidance and direction to the team.Collaborate with development teams to understand application architectures and workflows to resolve issues efficiently.Ensure the stability, performance, and scalability of applications by implementing monitoring and alerting strategies.Drive the adoption of automation tools and processes to improve the efficiency of the production support team.Liaise with internal and external stakeholders, providing regular updates on support activities, issue resolution, and system performance.Manage the prioritization of support tasks in alignment with business objectives and customer needs.Ensure transparent communication with relevant teams regarding incidents, root cause analyses, and long-term remediation strategies.Continuously review and improve production support processes and procedures to enhance team efficiency and service quality.Implement metrics and reporting mechanisms to track team performance and identify areas for improvement.Collaborate with cross-functional teams to gather requirements, define project scope, and establish timelines.Drive the implementation of best practices in software development, including code reviews, testing strategies, and continuous integration/continuous deployment (CI/CD) pipelines.Take ownership of project deliverables, ensuring they meet quality standards and are delivered on time and within budget.Act as a point of contact for technical escalations and provide timely resolutions to issues.Communicate effectively with stakeholders to provide project updates, address concerns, and gather feedback.QualificationsBachelor's degree in computer science, Engineering, or related field. An equivalent combination of education and experience may be substituted in lieu of a degree. Master's degree in engineering or related field is a plus.7+ years of experience in software development, with a strong proficiency in .NET Core, C#, Typescript, AngularProven experience leading software development teams specializing in web and mobile applications.6+ years of experience with designing and consuming REST APIsExperience working in WordPress development and administrationExperience working in Salesforce development and administrationExperience working in SharePoint development and administration3+ Experience developing for mobile apps in React-Native5+ years of experience developing with Microsoft SQL (preferred) or other relational databases.Experience working OAuth 2.0 authentication and authorization flows.Experience with CI/CD pipelines and familiarity with related tools like Azure DevOps and App Center.Strong Experience with Cloud platforms such as Microsoft Azure or AWS.Experience working with Agile/Scrum methodologies.Strong problem-solving skills and a proactive approach to addressing challenges using modern design principles.Familiarity with US Healthcare is a plus.Relevant certifications in cloud or software development.Location: Dallas, Texas - Hybrid/OnsiteBenefitsMedical InsuranceDental InsuranceVision InsuranceShort & Long Term DisabilityLife Insurance401k with company matchPaid Time OffPaid Parental LeaveLantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.