Feditc LLC
C4I Helpdesk Support Specialist Intermediate
Feditc LLC, Berlin, Maryland, United States, 21811
Job Details
LevelExperienced
Job LocationCamp Humphreys, South Korea - Camp Humphreys, South Korea, MD
Position TypeFull Time
Education Level4 Year Degree
Job ShiftDay
C4I Helpdesk Support Specialist Intermediate
FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.
Overview of position:
FEDITC is seeking an
experienced, C4I Helpdesk Support Specialist Intermediate
to be responsible for the successful performance in supporting the 8th Army C4I Deployable IT Services at
United States Army Garrison (USAG) Humphreys, Pyeongtaek, South Korea . All work is related to C4I. Information Technology (IT) has transformed traditional battlefield functions, through emerging IT applications, progressing towards full realization of net-centric warfare. The complexity as well as number of 8A systems and networks has rapidly outgrown our organic ability to manage them. This support ensures a robust net-centric infrastructure, maintains network dominance, supplements our organic personnel and is fundamental to accomplishing the 8A mission.
This is an upcoming opportunity contingent on contract award with a projected start date of 2 December 2024.A United States Citizenship and an active Secret Clearance with a minimum Background Investigation complete NALC\T3 with SSBI\T5 initiated. is required to be considered for this position.Must reside in South KoreaResponsibilities:
Provide Level 1 and Level 2 service desk support; to include; Answer and record all incoming calls; Take ownership of problems until full resolution; Determine the functional area of the problem being reported, e.g. hardware, software, telecommunications; Provide solutions as practicable over the telephone; Provide follow-up to the user on the status of the problem until resolution; Verify problem resolution prior to closure; Provide detailed analysis of the problem; Determine if equipment is warranted and arrange appropriate resolution under warrantyExecute Trouble TicketsAdhere to Priority LevelsEnsure all Service Desk Support personnel maintain active administrative and user accounts on NIPRNET, SIPRNET and CENTRIXS-K networksManage user electronic mailboxes in Microsoft ExchangeProvide end-user hardware support including touch-maintenance, configuration, troubleshooting, and security on hardware (i.e., desktops, laptops, printers, scanners, multi-functional devices, and phones)Provide end-user service support including installation, configuration, troubleshooting and security of services (email, file-shares, client software, data connections, and website access)Identify trends in reported problems to detect a broader outage or service degradation including misconfiguration of multiple systems or network issues affecting a designated areaAssist 8A HQ Information Management Officers (IMOs) with resolving customer support requestsQualifications
Experience/Skills:
Two (2) of the last four (4) years performing Service Desk tasks. General knowledge of Windows operating systemsMust be able to speak/write both English and Korean DESIRED:
Korean Defense Language Institute Qualification levels of 1/1/1 (Comprehension, Reading, and Speaking), Test of Proficiency in Korean (TOPIK) level 2 or proof of basic native fluency is desirable but not mandatoryEducation:
Bachelor's degree in computer science or closely related field. Bachelor's degree can be waived with four (4) continuous years performing Service Desk tasksCertifications:
DoD 8570.01-M/DoD 8140 IAT Level II certification. CompTIA Security + and baseline certification as outlined in DoD 8570.01-M/DoD 8140Clearance:
US Secret Clearance, Minimum Background Investigation complete NALC\T3 with SSBI/T5 initiated.
FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.
LevelExperienced
Job LocationCamp Humphreys, South Korea - Camp Humphreys, South Korea, MD
Position TypeFull Time
Education Level4 Year Degree
Job ShiftDay
C4I Helpdesk Support Specialist Intermediate
FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.
Overview of position:
FEDITC is seeking an
experienced, C4I Helpdesk Support Specialist Intermediate
to be responsible for the successful performance in supporting the 8th Army C4I Deployable IT Services at
United States Army Garrison (USAG) Humphreys, Pyeongtaek, South Korea . All work is related to C4I. Information Technology (IT) has transformed traditional battlefield functions, through emerging IT applications, progressing towards full realization of net-centric warfare. The complexity as well as number of 8A systems and networks has rapidly outgrown our organic ability to manage them. This support ensures a robust net-centric infrastructure, maintains network dominance, supplements our organic personnel and is fundamental to accomplishing the 8A mission.
This is an upcoming opportunity contingent on contract award with a projected start date of 2 December 2024.A United States Citizenship and an active Secret Clearance with a minimum Background Investigation complete NALC\T3 with SSBI\T5 initiated. is required to be considered for this position.Must reside in South KoreaResponsibilities:
Provide Level 1 and Level 2 service desk support; to include; Answer and record all incoming calls; Take ownership of problems until full resolution; Determine the functional area of the problem being reported, e.g. hardware, software, telecommunications; Provide solutions as practicable over the telephone; Provide follow-up to the user on the status of the problem until resolution; Verify problem resolution prior to closure; Provide detailed analysis of the problem; Determine if equipment is warranted and arrange appropriate resolution under warrantyExecute Trouble TicketsAdhere to Priority LevelsEnsure all Service Desk Support personnel maintain active administrative and user accounts on NIPRNET, SIPRNET and CENTRIXS-K networksManage user electronic mailboxes in Microsoft ExchangeProvide end-user hardware support including touch-maintenance, configuration, troubleshooting, and security on hardware (i.e., desktops, laptops, printers, scanners, multi-functional devices, and phones)Provide end-user service support including installation, configuration, troubleshooting and security of services (email, file-shares, client software, data connections, and website access)Identify trends in reported problems to detect a broader outage or service degradation including misconfiguration of multiple systems or network issues affecting a designated areaAssist 8A HQ Information Management Officers (IMOs) with resolving customer support requestsQualifications
Experience/Skills:
Two (2) of the last four (4) years performing Service Desk tasks. General knowledge of Windows operating systemsMust be able to speak/write both English and Korean DESIRED:
Korean Defense Language Institute Qualification levels of 1/1/1 (Comprehension, Reading, and Speaking), Test of Proficiency in Korean (TOPIK) level 2 or proof of basic native fluency is desirable but not mandatoryEducation:
Bachelor's degree in computer science or closely related field. Bachelor's degree can be waived with four (4) continuous years performing Service Desk tasksCertifications:
DoD 8570.01-M/DoD 8140 IAT Level II certification. CompTIA Security + and baseline certification as outlined in DoD 8570.01-M/DoD 8140Clearance:
US Secret Clearance, Minimum Background Investigation complete NALC\T3 with SSBI/T5 initiated.
FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.