The People Concern
Support Specialist, Palm Hotel (Sun - Thurs or Tues - Saturday 3:00pm-11:30pm)
The People Concern, Santa Monica, California, United States, 90403
Support Specialist, Palm Hotel (Sun - Thurs or Tues - Saturday 3:00pm-11:30pm)
Los Angeles, CA, USA * Santa Monica, CA, USAReq #10879
Wednesday, January 3, 2024
About the People ConcernThe People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills& wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.Role:
Support SpecialistReports to:
Program ManagerLocation:
Palm Hotel 2020 14th st. Santa Monica CA 90405Schedule:
3:00pm-11:30pm Sun - Thurs or Tues - SaturdayStatus:
Full-Time, Non-Exempt (Hourly), Non-ManagementBenefits:
Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.Number of Openings:
2Essential Duties and Responsibilities:Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties
Be visible on the floor at all times and actively engage and welcome clients
Conduct regular, thorough walk-throughs of the facility
Create a supportive environment to ensure client progress towards stability
Attend relevant staff meetings, trainings and retreats as scheduled
Oversee client cubicle/room/bed area maintenance in a trauma-informed manner
Facilitate client engagement activities, such as groups or other activities
Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift
Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills
Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction
Communicate effectively, and in a timely manner, with management, peers, and clients
Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
Other duties as assigned
Qualifications:* High school/GED degree (Preferred)* Minimum one (1) year experience in related work* Possess effective customer service skills and the ability to handle difficult situations* Ability to work independently and think critically* Ability to communicate in a language other than English strongly preferred but not required* Ability to act in a professional manner regardless of circumstances* Commitment to improving the community through empowerment and dignity* Familiarity with non-violent crisis intervention* Familiarity with issues faced by population served* Ability to self-motivate and to appropriately organize and motivate others* Computer literate; able to use computerized database system for information management* Ability to work as a team member* Able to obtain and maintain Food Handlers, CPR and first aid certification* Demonstrate an ability to take initiative towards continued professional developmentEXPECTED BEHAVIORS OF ALL STAFF
Act as a role modelDemonstrate a sense of responsibilityContinuously learn and improveAcknowledge your own areas of improvementHear and provide honest, specific and direct feedbackCreate an environment where everyone is welcomed valued and respectedCollaborate
Equal Opportunity EmployerThe People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
Benefits& PerksMedical InsuranceVision InsuranceDental InsuranceRetirement Planning (403b) & MatchingPaid HolidaysPaid Vacation DaysPaid Sick DaysEmployee Assistance Plans (EAP)TELUS HealthFlexible Spending Account (FSA)Basic Life / Accidental Death & Dismemberment (AD&D)Voluntary Short- and Long-TermDisabilityVoluntary Pet InsuranceDiscounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & MoreThe People Concern University & CertificatesCorporate Discounts
Other detailsPay TypeHourly
Min Hiring Rate$19.00
Max Hiring Rate$19.00
Required EducationHigh School
Apply Now
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Los Angeles, CA, USA * Santa Monica, CA, USAReq #10879
Wednesday, January 3, 2024
About the People ConcernThe People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills& wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.Role:
Support SpecialistReports to:
Program ManagerLocation:
Palm Hotel 2020 14th st. Santa Monica CA 90405Schedule:
3:00pm-11:30pm Sun - Thurs or Tues - SaturdayStatus:
Full-Time, Non-Exempt (Hourly), Non-ManagementBenefits:
Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.Number of Openings:
2Essential Duties and Responsibilities:Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties
Be visible on the floor at all times and actively engage and welcome clients
Conduct regular, thorough walk-throughs of the facility
Create a supportive environment to ensure client progress towards stability
Attend relevant staff meetings, trainings and retreats as scheduled
Oversee client cubicle/room/bed area maintenance in a trauma-informed manner
Facilitate client engagement activities, such as groups or other activities
Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift
Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills
Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction
Communicate effectively, and in a timely manner, with management, peers, and clients
Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
Other duties as assigned
Qualifications:* High school/GED degree (Preferred)* Minimum one (1) year experience in related work* Possess effective customer service skills and the ability to handle difficult situations* Ability to work independently and think critically* Ability to communicate in a language other than English strongly preferred but not required* Ability to act in a professional manner regardless of circumstances* Commitment to improving the community through empowerment and dignity* Familiarity with non-violent crisis intervention* Familiarity with issues faced by population served* Ability to self-motivate and to appropriately organize and motivate others* Computer literate; able to use computerized database system for information management* Ability to work as a team member* Able to obtain and maintain Food Handlers, CPR and first aid certification* Demonstrate an ability to take initiative towards continued professional developmentEXPECTED BEHAVIORS OF ALL STAFF
Act as a role modelDemonstrate a sense of responsibilityContinuously learn and improveAcknowledge your own areas of improvementHear and provide honest, specific and direct feedbackCreate an environment where everyone is welcomed valued and respectedCollaborate
Equal Opportunity EmployerThe People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
Benefits& PerksMedical InsuranceVision InsuranceDental InsuranceRetirement Planning (403b) & MatchingPaid HolidaysPaid Vacation DaysPaid Sick DaysEmployee Assistance Plans (EAP)TELUS HealthFlexible Spending Account (FSA)Basic Life / Accidental Death & Dismemberment (AD&D)Voluntary Short- and Long-TermDisabilityVoluntary Pet InsuranceDiscounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & MoreThe People Concern University & CertificatesCorporate Discounts
Other detailsPay TypeHourly
Min Hiring Rate$19.00
Max Hiring Rate$19.00
Required EducationHigh School
Apply Now
Share this job: