Clearmind Technology, Inc.
Service Desk Analyst
Clearmind Technology, Inc., Los Angeles, California, United States, 90079
About Us:- We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we require an experienced Service Desk Associate.
Title:- Service Desk Associate
Department:- Engineering
Reports to:- Service Desk Manager
Description:- Looking for energetic, self-motivated individuals interested in being consistently challenged. This is the perfect position for engineers seeking exposure to new and exciting technologies.
Overall responsibilities:- Desktop support and deployment -- Windows 10, Windows 11, Apple- Windows Server maintenance -- Windows 2016, Windows 2019, Windows 2022, Active Directory- Wireless network support and deployment -- Meraki, Cisco, Aruba- Email account maintenance -- Microsoft Online Services, Google Workspace- Endpoint Detection and Response -- SentinelOne- Backup -- Solarwinds MSP Backup, Veeam- Mobile device support -- Apple, Android- Remote PC support- Low voltage cabling and repair- Documenting SOPs- Office Applications -- Word, Excel, Powerpoint
Key areas of responsibilities:- Service Desk support by phone or email- Coordinating vendors for support, onsite maintenance, and installations.- Perform preventative maintenance on servers and workstations including antivirus, EDR, windows updates, memory, and storage checks.- Remote support of desktop and application-related issues.- Manage vendor accounts e,g. Verizon, AT&T, and Hardware vendors.- Assist team in projects that include network installs, wireless implementations, and new builds.
Qualifications:- EXCELLENT communication and follow-up skills- BRILLIANT troubleshooting skills- 3+ years in the Information Technology field.- Preferably experience in the hospitality industry.- Field support and remote support experience required.- Handles themselves professionally as this will be a customer-facing role.
Title:- Service Desk Associate
Department:- Engineering
Reports to:- Service Desk Manager
Description:- Looking for energetic, self-motivated individuals interested in being consistently challenged. This is the perfect position for engineers seeking exposure to new and exciting technologies.
Overall responsibilities:- Desktop support and deployment -- Windows 10, Windows 11, Apple- Windows Server maintenance -- Windows 2016, Windows 2019, Windows 2022, Active Directory- Wireless network support and deployment -- Meraki, Cisco, Aruba- Email account maintenance -- Microsoft Online Services, Google Workspace- Endpoint Detection and Response -- SentinelOne- Backup -- Solarwinds MSP Backup, Veeam- Mobile device support -- Apple, Android- Remote PC support- Low voltage cabling and repair- Documenting SOPs- Office Applications -- Word, Excel, Powerpoint
Key areas of responsibilities:- Service Desk support by phone or email- Coordinating vendors for support, onsite maintenance, and installations.- Perform preventative maintenance on servers and workstations including antivirus, EDR, windows updates, memory, and storage checks.- Remote support of desktop and application-related issues.- Manage vendor accounts e,g. Verizon, AT&T, and Hardware vendors.- Assist team in projects that include network installs, wireless implementations, and new builds.
Qualifications:- EXCELLENT communication and follow-up skills- BRILLIANT troubleshooting skills- 3+ years in the Information Technology field.- Preferably experience in the hospitality industry.- Field support and remote support experience required.- Handles themselves professionally as this will be a customer-facing role.