The People Concern
Support Specialist
The People Concern, Santa Monica, California, United States, 90403
Support Specialist
Los Angeles, CA, USA * Santa Monica, CA, USAReq #11184
Monday, August 26, 2024
Title:
Support SpecialistDepartment:
Interim HousingReports to:
Assistant Director/Program Manager/Lead Client AttendantSupervises:
N/ASchedule:
Tuesday-Saturday 3:00pm-11:30pmStatus:
Full-Time, Non-ExemptBenefits:
Medical/Dental/Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.Welcome to The People Concern! We are glad that you have an interest in joining our team!SummaryAs a Support Specialist at our shelter, you will be an essential part of our mission to provide supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction. You will act as the first point of contact for client needs, oversee facility maintenance, and create a welcoming environment that fosters client progress. Your role involves engaging with clients, conducting facility walk-throughs, facilitating activities, and ensuring safety through crisis intervention. You will also maintain accurate documentation and work collaboratively with a dedicated team to offer comprehensive care.Essential Duties and ResponsibilitiesAct as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties
Be visible on the floor at all times and actively engage and welcome clientsConduct regular, thorough walk-throughs of the facilityCreate a supportive environment to ensure client progress towards stabilityAttend relevant staff meetings, trainings and retreats as scheduledOversee client cubicle/bed area maintenance in a trauma-informed mannerFacilitate client engagement activities, such as life skills groups or other activitiesComplete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shiftDevelop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed careIntervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skillsWork as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addictionCommunicate effectively, and in a timely manner, with management, peers, and clientsMaintain client confidentiality at all times, while following agency, state, and HIPAA lawsOther duties as assigned
Qualifications/Requirements:High school/GED degreeMinimum one (1) year experience in related workPossess effective customer service skills and the ability to handle difficult situationsAbility to work independently and think criticallyAbility to communicate in a language other than English strongly preferred but not requiredAbility to act in a professional manner regardless of circumstancesCommitment to improving the community through empowerment and dignityFamiliarity with non-violent crisis intervention
Familiarity with issues faced by population served
Ability to self-motivate and to appropriately organize and motivate others
Computer literate; able to use computerized database system for information management
Ability to work as a team member
Able to obtain and maintain Food Handlers, CPR and first aid certification
Demonstrate an ability to take initiative towards continued professional development
Work EnvironmentAbility to lift 10 poundsAbility to work in all types of weather environmentsAbility to work with Persons Experiencing Homelessness (PEH)
EXPECTED BEHAVIORS OF ALL STAFF
Act as a role modelDemonstrate a sense of responsibilityContinuously learn and improveAcknowledge your own areas of improvementHear and provide honest, specific and direct feedbackCreate an environment where everyone is welcomed valued and respectedCollaborate
Equal Opportunity EmployerThe People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.About the People ConcernThe People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.Benefits & PerksMedical InsuranceVision InsuranceDental InsuranceRetirement Planning (403b) & MatchingPaid HolidaysPaid Vacation DaysPaid Sick DaysEmployee Assistance Plans (EAP)TELUS HealthFlexible Spending Account (FSA)Basic Life / Accidental Death & Dismemberment (AD&D)Voluntary Short- and Long-Term DisabilityVoluntary Pet InsuranceDiscounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & MoreThe People Concern University & CertificatesCorporate Discounts
Other details
Pay TypeHourly
Min Hiring Rate$20.00
Max Hiring Rate$20.00
Required EducationHigh School
Apply Now
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Los Angeles, CA, USA * Santa Monica, CA, USAReq #11184
Monday, August 26, 2024
Title:
Support SpecialistDepartment:
Interim HousingReports to:
Assistant Director/Program Manager/Lead Client AttendantSupervises:
N/ASchedule:
Tuesday-Saturday 3:00pm-11:30pmStatus:
Full-Time, Non-ExemptBenefits:
Medical/Dental/Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.Welcome to The People Concern! We are glad that you have an interest in joining our team!SummaryAs a Support Specialist at our shelter, you will be an essential part of our mission to provide supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction. You will act as the first point of contact for client needs, oversee facility maintenance, and create a welcoming environment that fosters client progress. Your role involves engaging with clients, conducting facility walk-throughs, facilitating activities, and ensuring safety through crisis intervention. You will also maintain accurate documentation and work collaboratively with a dedicated team to offer comprehensive care.Essential Duties and ResponsibilitiesAct as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties
Be visible on the floor at all times and actively engage and welcome clientsConduct regular, thorough walk-throughs of the facilityCreate a supportive environment to ensure client progress towards stabilityAttend relevant staff meetings, trainings and retreats as scheduledOversee client cubicle/bed area maintenance in a trauma-informed mannerFacilitate client engagement activities, such as life skills groups or other activitiesComplete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shiftDevelop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed careIntervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skillsWork as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addictionCommunicate effectively, and in a timely manner, with management, peers, and clientsMaintain client confidentiality at all times, while following agency, state, and HIPAA lawsOther duties as assigned
Qualifications/Requirements:High school/GED degreeMinimum one (1) year experience in related workPossess effective customer service skills and the ability to handle difficult situationsAbility to work independently and think criticallyAbility to communicate in a language other than English strongly preferred but not requiredAbility to act in a professional manner regardless of circumstancesCommitment to improving the community through empowerment and dignityFamiliarity with non-violent crisis intervention
Familiarity with issues faced by population served
Ability to self-motivate and to appropriately organize and motivate others
Computer literate; able to use computerized database system for information management
Ability to work as a team member
Able to obtain and maintain Food Handlers, CPR and first aid certification
Demonstrate an ability to take initiative towards continued professional development
Work EnvironmentAbility to lift 10 poundsAbility to work in all types of weather environmentsAbility to work with Persons Experiencing Homelessness (PEH)
EXPECTED BEHAVIORS OF ALL STAFF
Act as a role modelDemonstrate a sense of responsibilityContinuously learn and improveAcknowledge your own areas of improvementHear and provide honest, specific and direct feedbackCreate an environment where everyone is welcomed valued and respectedCollaborate
Equal Opportunity EmployerThe People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.About the People ConcernThe People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.Benefits & PerksMedical InsuranceVision InsuranceDental InsuranceRetirement Planning (403b) & MatchingPaid HolidaysPaid Vacation DaysPaid Sick DaysEmployee Assistance Plans (EAP)TELUS HealthFlexible Spending Account (FSA)Basic Life / Accidental Death & Dismemberment (AD&D)Voluntary Short- and Long-Term DisabilityVoluntary Pet InsuranceDiscounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & MoreThe People Concern University & CertificatesCorporate Discounts
Other details
Pay TypeHourly
Min Hiring Rate$20.00
Max Hiring Rate$20.00
Required EducationHigh School
Apply Now
Share this job: