Baptist Health
IT Help Desk Analyst - Associate
Baptist Health, Louisville, Kentucky, us, 40201
Job Description:Baptist Health is looking for an IT Help Desk Analyst - Associate to join our team. This is a remote position that requires residency in KY or INUnder general supervision of the IT Help Desk Manager, provide software, hardware, and network troubleshooting and problem resolution to all BHS entities. Perform question/problem diagnosis and guiding users through template driven solutions in a helpdesk environment. Clearly communicate solutions in a user-friendly, professional manner. Escalates issues to proper second level support teams based on established guidelines and procedures using helpdesk software and tools.Minimum Education, Experience, Training and Licensures RequiredAssociate degree
One year of direct experience in a technology or customer service support role
Experience working in a healthcare setting preferred
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.
One year of direct experience in a technology or customer service support role
Experience working in a healthcare setting preferred
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.