Oxford Solutions
Help Desk Support
Oxford Solutions, Pittsburgh, Pennsylvania, us, 15289
Oxford Solutions has an opening with our retail client for a Help Desk Support Specialist.
MUST BE OPEN TO WORKING 10 HOUR SHIFTS INCLUDING WEEKEND DAYS AND LATE MORNING AND AFTERNOON SHIFTS.
Essential FunctionsServe as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsWrite concise, informative service tickets.Walk customer through the problem-solving processFollow up on all tickets in a timely manner and pursue issues through to resolution.Direct unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and information
Requirements
Associate Degree preferred or equivalent level of work experienceExperience in a help desk or customer support roleExperience using ticketing systems and writing technical support reports and documentation.Good understanding of computer systems, software applications, desktop and laptop computers, printers and networks.Ability to diagnose and resolve basic technical issuesExcellent communication skillsCustomer-oriented and cool-temperedHelp Desk Support - 24-00829
MUST BE OPEN TO WORKING 10 HOUR SHIFTS INCLUDING WEEKEND DAYS AND LATE MORNING AND AFTERNOON SHIFTS.
Essential FunctionsServe as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsWrite concise, informative service tickets.Walk customer through the problem-solving processFollow up on all tickets in a timely manner and pursue issues through to resolution.Direct unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and information
Requirements
Associate Degree preferred or equivalent level of work experienceExperience in a help desk or customer support roleExperience using ticketing systems and writing technical support reports and documentation.Good understanding of computer systems, software applications, desktop and laptop computers, printers and networks.Ability to diagnose and resolve basic technical issuesExcellent communication skillsCustomer-oriented and cool-temperedHelp Desk Support - 24-00829