IT Windows Support Engineer

Job Responsibilities:* IT Engineer has primary responsibility to upgrade laptop from Window 7, 10 to windows 11 for walk in users.* Responsible for migration of data from existing laptop to new laptop.* Checking and doing the data validation after migration of user data.* Migration user folder or app data which is not backed up in One drive.* Work with a team of engineers & resolve laptop migration assigned tickets.* Installing, troubleshooting and supporting Windows and Mac operating systems and laptops, Microsoft Office365, user access management, antivirus, VPN, Bitlocker and MFA (Multi factor authentication)* Provide IT support using best practices, models, and procedures via various methods* Excellent knowledge on MS Windows 10 &11, Mac, iOS operating system.* Hands on troubleshooting knowledge of LAN/WAN issues on new devices.* Ability to install/configure & troubleshoot various types of Printers on new devices.* Ability to configure email accounts on PC & Mobile devices on new devices.* Demonstrate a proactive approach. Identify and suggest possible improvements on procedures.* Ensure all issues are properly logged* Prioritize and manage several open issues at one time* Follow up with clients to ensure their IT systems are fully functional after troubleshooting* Prepare accurate and timely reports* Document technical knowledge in the form of notes and manuals* Maintain jovial relationships with clients