Apex Systems
Desktop Support Technician
Apex Systems, Cambridge, Massachusetts, us, 02140
Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.Position:
Desktop Support Technician
Location:
Cambridge, Massachusetts
Estimated Duration:
The client approximates that this project may last up to 6 months with a strong possibility of extension. However, there is no guarantee of employment for any length of time.
Pay Rate Range:
$20-$22 (paid weekly)
Project Description:
You will be responsible for interacting and servicing our clients with any technical problem they are experiencing.You will play a crucial role in supporting our customers and proactively identifying their needs. You will work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! You'll be the face of our operation and the go-to for what makes our company run.Day to Day Responsibilities/typical day looks like:interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems.Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems.Be helpful and understanding - provide the support you would want!Customize the customer experience for every individual, all communication, instructions, and product knowledge to the level of the individual.Determine the most cost effective repair to minimize customer downtime.Be proactive! Prepare reports for analysis of product failure trends and service issues.Images, wipes, and configures computers.Works ticket queue remotely and may occasionally be asked to come on site to help during excessively busy times or to cover for vacation (advanced notice would be provided in these situations).New employee IT technology onboarding and support. Follows and/or documents troubleshooting processes. Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software; orders and replaces parts as needed.Supports and maintains user account information including rights, security, and system groups.Provides training to employees on the use of technology used on the job.Represents client in a professional and businesslike manner and communicates effectively with customers and associates.Required Qualifications:2+ years of experience in Desktop Support and Customer Service.Must be self-motivated. Works well independently as well as within a team.Be comfortable working on-site M-F from 8am-5pmPreferred Qualifications:A+ certification is a plus.*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*HealthDentalVisionLife Insurance; Short Term DisabilityHospitalization CoverageDirect DepositWeekly Pay PeriodsTraining and Development Programs401kReferral Program
Desktop Support Technician
Location:
Cambridge, Massachusetts
Estimated Duration:
The client approximates that this project may last up to 6 months with a strong possibility of extension. However, there is no guarantee of employment for any length of time.
Pay Rate Range:
$20-$22 (paid weekly)
Project Description:
You will be responsible for interacting and servicing our clients with any technical problem they are experiencing.You will play a crucial role in supporting our customers and proactively identifying their needs. You will work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! You'll be the face of our operation and the go-to for what makes our company run.Day to Day Responsibilities/typical day looks like:interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems.Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems.Be helpful and understanding - provide the support you would want!Customize the customer experience for every individual, all communication, instructions, and product knowledge to the level of the individual.Determine the most cost effective repair to minimize customer downtime.Be proactive! Prepare reports for analysis of product failure trends and service issues.Images, wipes, and configures computers.Works ticket queue remotely and may occasionally be asked to come on site to help during excessively busy times or to cover for vacation (advanced notice would be provided in these situations).New employee IT technology onboarding and support. Follows and/or documents troubleshooting processes. Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software; orders and replaces parts as needed.Supports and maintains user account information including rights, security, and system groups.Provides training to employees on the use of technology used on the job.Represents client in a professional and businesslike manner and communicates effectively with customers and associates.Required Qualifications:2+ years of experience in Desktop Support and Customer Service.Must be self-motivated. Works well independently as well as within a team.Be comfortable working on-site M-F from 8am-5pmPreferred Qualifications:A+ certification is a plus.*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*HealthDentalVisionLife Insurance; Short Term DisabilityHospitalization CoverageDirect DepositWeekly Pay PeriodsTraining and Development Programs401kReferral Program