Mass General Brigham (Enterprise Services)
Applications Analyst II
Mass General Brigham (Enterprise Services), Somerville, Massachusetts, us, 02145
Description
The OpportunityAt Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.
We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.Reporting to the Senior Manager of Mass General Brigham Digital Solutions Delivery team, the Applications Analyst II provides design, development, testing, implementation and ongoing maintenance of new and existing software applications. As other applications and tools are identified or acquired that fall into the category of clinical support, they may be added to the portfolio of applications supported by this role and team.Principal Duties and Responsibilities* Develops and executes test plans and performs other software quality assurance tasks.* Trains end users on the operation of software applications. Develops end user documentation.* Provides ongoing support of the software applications by identifying and resolving issues and escalating as needed for timely resolution.* Provides high quality, customer-focused services.* Runs reports, updates tables and performs other tasks associated with the ongoing operation of the software environment.* Participates in regular team meetings to discuss team activities, issues and updates.* Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration* Other duties as assignedQualifications
Qualifications* Bachelor's Degree required* 5+ years of healthcare information technology experience* A combination of education and experience may be substituted for requirementsSkills and Abilities* Experience in the development, support or operation of software applications in a healthcare setting* Excellent oral and written communication skills* Strong interpersonal skills to effectively communicate with both technical and non-technical staff* Demonstrated analytic and problem-solving skills* Ability to learn quickly* Knowledge of Microsoft Office 365 and other popular office productivity solutionsEEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.Primary Location: MA-Somerville-MGB Assembly Row Work Locations: MGB Assembly Row 399 Revolution Drive Somerville 02145 Job: Business and Systems Analyst Organization: Mass General Brigham Schedule: Full-time Standard Hours: 40 Shift: Day Job Posted Shift Description: Eastern Business Hours Full Time requires hybrid model onsite and remote as planned as needed for dept needs. Hybrid model is flexible, site-based travel is required as needed MGB Local Sites / Boston / AR Employee Status: Regular Recruiting Department: MGB Digital Job Posting: Sep 16, 2024
The OpportunityAt Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.
We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.Reporting to the Senior Manager of Mass General Brigham Digital Solutions Delivery team, the Applications Analyst II provides design, development, testing, implementation and ongoing maintenance of new and existing software applications. As other applications and tools are identified or acquired that fall into the category of clinical support, they may be added to the portfolio of applications supported by this role and team.Principal Duties and Responsibilities* Develops and executes test plans and performs other software quality assurance tasks.* Trains end users on the operation of software applications. Develops end user documentation.* Provides ongoing support of the software applications by identifying and resolving issues and escalating as needed for timely resolution.* Provides high quality, customer-focused services.* Runs reports, updates tables and performs other tasks associated with the ongoing operation of the software environment.* Participates in regular team meetings to discuss team activities, issues and updates.* Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration* Other duties as assignedQualifications
Qualifications* Bachelor's Degree required* 5+ years of healthcare information technology experience* A combination of education and experience may be substituted for requirementsSkills and Abilities* Experience in the development, support or operation of software applications in a healthcare setting* Excellent oral and written communication skills* Strong interpersonal skills to effectively communicate with both technical and non-technical staff* Demonstrated analytic and problem-solving skills* Ability to learn quickly* Knowledge of Microsoft Office 365 and other popular office productivity solutionsEEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.Primary Location: MA-Somerville-MGB Assembly Row Work Locations: MGB Assembly Row 399 Revolution Drive Somerville 02145 Job: Business and Systems Analyst Organization: Mass General Brigham Schedule: Full-time Standard Hours: 40 Shift: Day Job Posted Shift Description: Eastern Business Hours Full Time requires hybrid model onsite and remote as planned as needed for dept needs. Hybrid model is flexible, site-based travel is required as needed MGB Local Sites / Boston / AR Employee Status: Regular Recruiting Department: MGB Digital Job Posting: Sep 16, 2024