Salesforce Administrator

AgWest Farm Credit is a member-owned financial cooperative that provides financing and related services to farmers, ranchers, agribusinesses, commercial fishermen, timber producers, rural homeowners and crop insurance customers in a seven-state territory in the Western United States. AgWest is part of the 100+ year-old Farm Credit System - the leading provider of credit to American agriculture.AgWest champions the growth and advancement of agriculture, the value of rural communities, and the vital contribution our customers make to the economy and society. We serve customers in 59 locations throughout the West.We are in search of a Salesforce Administrator I, II, or III to join our Application Services department in Spokane, Washington (Headquarters). This full-time position reports to the Director, Systems Administration and optimizes configuration, governance, and use of Salesforce and related and/or integrated applications to support effective customer and employee interaction and engagement across the enterprise. This position works with project teams, architects, technical development teams, third-party service providers, business leaders, and end users to address business challenges and drive adoption of Salesforce and related applications.This position is eligible for a hybrid work schedule and one-time home office stipend after initial training period.AgWest Farm Credit does not provide visa sponsorships.Compensation InformationThe base salary range for this position in Spokane, Washington is:Level I: $57,000 - $86,000; bonus at target is 8% of salary.Level II: $69,000 - $108,000; bonus at target is 10% of salary.Level III: $76,000 - $119,000; bonus at target is 15% of salary.Job RequirementsSupport design, configuration, integration and other operational activities ensuring effective and consistent use of Salesforce platform.Map Salesforce and related applications capabilities and features to business goals to drive continuous improvement.Collaborate with project teams and service providers on Salesforce, related applications and system integration best practices.Assist in leading and driving adoption of Salesforce across the company.Contribute to the operating model for Salesforce and related applications including both production support and continuous delivery.Communicate system changes, assist with creation of training materials, and identify use cases in support of employee adoption.Perform routine system administration tasks across all Salesforce and related applications components including maintenance of user roles, security settings, profiles and overall user entitlement access.Provide technical subject matter expertise of Salesforce and related applications including leveraging emerging features. Maintain effective UI, leveraging Salesforce Lightning, and key integrations, leveraging APIs and Mulesoft.Take an active role in cross-department projects as needed.Develop and maintain a strong working knowledge of AgWest business practices and key systems.Translate business, functional and technical requirements into well architected solutions that best leverage the Salesforce platform.Perform all duties and maintain all standards in accordance with company policies, procedures, and internal controls.Other duties as assigned.

Minimum RequirementsSalesforce Certified Administrator; preferably with some experienceBachelor's degree in information systems, computer science, business or related field, or equivalent combination of education and experienceKnowledge of Salesforce ShieldAbility to think critically and to translate business opportunities into customer-centric solutionsAbility to communicate technical information clearly to a variety of audiences, including non-technical stakeholdersComfortable navigating difficult conversations, especially with external vendors, while maintaining positive working relationshipsDemonstrated self-motivation and ability to work autonomouslyAbility to proactively identify areas for growth and pursue learning opportunities

Preferred RequirementsExperience in user adoption strategies and driving adoption of Salesforce and related applicationsExperience with APIs, Mulesoft and/or other Salesforce integrationsSalesforce Certified Advanced AdministratorSalesforce Certified Platform App BuilderExperience with Salesforce ShieldExperience with nCino Bank Operating SystemRelevant hands-on Salesforce configuration experience in multiple enterprise environments

Benefits Offered by AgWestMedical, dental, and vision insuranceBasic term life and AD&D insurance (fully paid for by the company)Paid days off annually: 15 vacation*, 15 sick, 11 holidays and 3 volunteer401(k) plan (6% match plus 3% employer contribution)Employee Assistance ProgramWellness ProgramJeans are welcome at work every day at AgWest!

*Vacation accrual rates increase with tenure.Details about insurance and retirement benefits are available at: https://www.farmcreditfoundations.com/fcfbenefits#LI-HybridQualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender orientation, national origin, marital status, age, disability, protected veteran status, or any other classification protected by law.When you apply for a position with AgWest Farm Credit, we collect personal identifiers (from your resume and other application information you submit), such as your name, email address, mailing address, telephone number(s) and employment and education related information. This helps us evaluate job applicants for hiring opportunities, and, communicate with them.To comply with federal regulations for equal employment opportunity and affirmative action (EEO/AA), we track our applicants by gender, race/ethnicity, veteran status, disability status, and the position for which they applied. You will be presented with a voluntary self-identification form as part of this application; we wanted you to know why we collect this information and what we do with it. Please be aware that this information is kept separate from your application, and not utilized in the selection process.For more information about the information AgWest Farm Credit collects, please see the AgWest Farm Credit California Privacy Policy.