Teamwork Corporate
HelpDesk Specialist (Mid-Level) - BOSTON
Teamwork Corporate, Boston, Massachusetts, us, 02298
Company Description
Would you like to contribute to exciting digital transformation projects with people who are passionate about innovation? With TeamWork Management, the possibilities are endless. We are a local fast-growing company with a global reach, powered by the Swiss group TeamWork Corporate and 20 years of uninterrupted growth.
Joining our TeamWork Management subsidiary in Boston means being part of our US-based team with 60 information technology specialists in a fun environment where diversity and international talent are put forward. We offer opportunities for continuous learning, a robust benefits package, remote work flexibility, and lots of company perks!
Who are we?TeamWork is an independent international group, founded in 1999 in Geneva by our current CEO Philippe Rey-Gorrez. We are your strategic partner in digital transformation, specializing in four core businesses: Management Consulting, SAP Business Solutions, Data Analytics and Technology Platforms. Recognized by our clients for our expertise and experience, TeamWork supports both major international groups and SMEs. TeamWork Management, the group's US subsidiary, was created in 2017.
With US offices in Boston, Fort Lauderdale and San Diego, our approach is universal: supporting our clients in all aspects of their digital transformation projects
Job Description
Position Overview:
As a
HelpDesk Specialist , you will be the primary point of contact for resolving a wide range of technical issues remotely and in person. You will manage user accounts, troubleshoot application and access issues, and ensure seamless operation of on-site technology like meeting room systems. In addition, you'll assist with hardware and software lifecycle management and may participate in cloud and on-premises projects based on team needs.
Key Responsibilities:User request/Incident Management:
Provide troubleshooting for access issues, Office Suite problems, and other software-related challengesMeeting Room Technology : Set up, troubleshoot, and maintain audiovisual and conferencing equipment.User Lifecycle Management : Assist with onboarding/offboarding, including provisioning/de-provisioning of devices and access rightsHardware Support : Manage the complete lifecycle of hardware, including laptops, desktops, mobile devices, and peripherals, from deployment to disposal.Device Management : Ensure endpoint devices (laptops, desktops, printers, copiers) are updated, secure, and functional.Laboratory Technology : Support any specific lab equipment or specialized devices as needed.Endpoint Security : Ensure all endpoint devices adhere to security policies, including antivirus and encryption tools.Additional Responsibilities:
Participate in various side projects related to
cloud
and
on-premises
infrastructure when needed. You'll collaborate with other teams to contribute based on workload and priority.Qualifications
Essential Skills and Experience:
Bachelor's degree in Computer Science, Engineering, or a related field.3+ years of experience
in a HelpDesk or IT Support role, with remote and on-site responsibilities.Hands-on experience with
user account management
tools (Office 365, JIRA, etc.).Strong troubleshooting skills in resolving issues related to
Office Suite , connectivity, and other software applications.Hardware troubleshooting and maintenance
skills, including laptops, desktops, and peripheral devices.Familiarity with
device management systems
and lifecycle processes.Excellent communication skills , both written and verbal, with the ability to interface confidently with users and customers.Ability to
multi-task and prioritize
in a fast-paced environment while maintaining attention to detail.Preferred Qualifications:
Certifications like
CompTIA A+ ,
ITIL Foundation , or
Microsoft Certifications
are highly desirable.Experience with
endpoint security tools
(e.g., antivirus, encryption) and device management best practices.Knowledge of
cloud infrastructure
(Azure, AWS) and
on-premises solutions
is a plus.Personal Attributes:
Customer-focused : You enjoy working directly with end-users, delivering solutions with patience and professionalism.Well-Spoken and Presentable:
You should feel comfortable presenting and communicating with clients in person and be able to represent the company in a polished and professional manner.Problem-Solver : You thrive on diagnosing complex technical issues and providing creative solutions.
Additional Information
Full-time positionLocation: (Greater) BostonHybrid position (~2 remote ~3 days on site)
Would you like to contribute to exciting digital transformation projects with people who are passionate about innovation? With TeamWork Management, the possibilities are endless. We are a local fast-growing company with a global reach, powered by the Swiss group TeamWork Corporate and 20 years of uninterrupted growth.
Joining our TeamWork Management subsidiary in Boston means being part of our US-based team with 60 information technology specialists in a fun environment where diversity and international talent are put forward. We offer opportunities for continuous learning, a robust benefits package, remote work flexibility, and lots of company perks!
Who are we?TeamWork is an independent international group, founded in 1999 in Geneva by our current CEO Philippe Rey-Gorrez. We are your strategic partner in digital transformation, specializing in four core businesses: Management Consulting, SAP Business Solutions, Data Analytics and Technology Platforms. Recognized by our clients for our expertise and experience, TeamWork supports both major international groups and SMEs. TeamWork Management, the group's US subsidiary, was created in 2017.
With US offices in Boston, Fort Lauderdale and San Diego, our approach is universal: supporting our clients in all aspects of their digital transformation projects
Job Description
Position Overview:
As a
HelpDesk Specialist , you will be the primary point of contact for resolving a wide range of technical issues remotely and in person. You will manage user accounts, troubleshoot application and access issues, and ensure seamless operation of on-site technology like meeting room systems. In addition, you'll assist with hardware and software lifecycle management and may participate in cloud and on-premises projects based on team needs.
Key Responsibilities:User request/Incident Management:
Provide troubleshooting for access issues, Office Suite problems, and other software-related challengesMeeting Room Technology : Set up, troubleshoot, and maintain audiovisual and conferencing equipment.User Lifecycle Management : Assist with onboarding/offboarding, including provisioning/de-provisioning of devices and access rightsHardware Support : Manage the complete lifecycle of hardware, including laptops, desktops, mobile devices, and peripherals, from deployment to disposal.Device Management : Ensure endpoint devices (laptops, desktops, printers, copiers) are updated, secure, and functional.Laboratory Technology : Support any specific lab equipment or specialized devices as needed.Endpoint Security : Ensure all endpoint devices adhere to security policies, including antivirus and encryption tools.Additional Responsibilities:
Participate in various side projects related to
cloud
and
on-premises
infrastructure when needed. You'll collaborate with other teams to contribute based on workload and priority.Qualifications
Essential Skills and Experience:
Bachelor's degree in Computer Science, Engineering, or a related field.3+ years of experience
in a HelpDesk or IT Support role, with remote and on-site responsibilities.Hands-on experience with
user account management
tools (Office 365, JIRA, etc.).Strong troubleshooting skills in resolving issues related to
Office Suite , connectivity, and other software applications.Hardware troubleshooting and maintenance
skills, including laptops, desktops, and peripheral devices.Familiarity with
device management systems
and lifecycle processes.Excellent communication skills , both written and verbal, with the ability to interface confidently with users and customers.Ability to
multi-task and prioritize
in a fast-paced environment while maintaining attention to detail.Preferred Qualifications:
Certifications like
CompTIA A+ ,
ITIL Foundation , or
Microsoft Certifications
are highly desirable.Experience with
endpoint security tools
(e.g., antivirus, encryption) and device management best practices.Knowledge of
cloud infrastructure
(Azure, AWS) and
on-premises solutions
is a plus.Personal Attributes:
Customer-focused : You enjoy working directly with end-users, delivering solutions with patience and professionalism.Well-Spoken and Presentable:
You should feel comfortable presenting and communicating with clients in person and be able to represent the company in a polished and professional manner.Problem-Solver : You thrive on diagnosing complex technical issues and providing creative solutions.
Additional Information
Full-time positionLocation: (Greater) BostonHybrid position (~2 remote ~3 days on site)