College of Lake County
Office Associate
College of Lake County, Grayslake, Illinois, United States, 60030
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Posting Details
Posting Detail Information
Posting Number S02821
Position Title Office Associate
Internal Position Title Office Associate
Department Judicial Services
Position Type Staff
Job Family Classified
Job Summary
The College of Lake County is currently looking for an Office Associate in the Judicial Services department. Under the supervision of the Manager, the Office Associate performs clerical, student/client interaction, computer data input/output, and secretarial services, in support of the Judicial Services Department as appropriate. Judicial Services provides educational classes for clients of the 19th Circuit Court in Lake County. Judicial Services has performed this function via three Intergovernmental Agreements since 1991. Agreements include Driver Safety, Family Parenting and Probation Support Volunteers and encompass more than 17,000 customers annually.
Why choose the College of Lake County for your next opportunity?
CLC is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences. CLC achieved a milestone in 2023 with its designation as a Leader College. This national recognition awarded by the Achieving the Dream Network is the result of improved student outcomes through the CLC’s relentless commitment to transformational change and the implementation of innovative practices within the student success model over the past few years.
CLC aspires to be a place where every student succeeds, every employee thrives, so that every business achieves and every community grows. Our mission is to be innovative and value-driven in supporting student success through developing and encouraging employees of all backgrounds on their journey toward achieving personal and professional growth.
Required Qualification(s)
A high school diploma, or equivalent.
One (1) year previous office experience in an office support or customer service role with evidence of excellent problem-solving skills, good listening skills, and patience and note-taking.
Keyboarding skills.
Effective communication skills.
Ability to work with confidential information.
Ability to work effectively in a team environment.
Proven ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural, and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work.
Desired Qualification(s)
Previous experience in or an understanding of the Criminal Justice system.
Bilingual in English and Spanish.
Posting Date 09/20/2024
Closing Date 10/04/2024
Expected Start Date
Special Instructions Summary
This position supports three, five-year Intergovernmental Agreements with the 19th Circuit Court of Lake County. The Agreements, expire in June 2029. The College of Lake County has supported the Court through these Agreements since 1991.
*This is a grant funded position; continued employment in this position is based on external funding sources.
Pay Rate $16.38/hr (THIS IS FIRM)
Full-Time/Part-Time Part-Time
Location Lakeshore
Total Hours per week 25.00
Work Schedule
Monday – Friday, daily hours to be selected from 9:00a to 2:00p or 10:00a to 3:00p or agreement of time per manager.
Interview Process Requirements None
EEO Statement
The College of Lake County is an equal opportunity employer and has a strong commitment to diversity. In that spirit, it seeks a broad spectrum of candidates including minorities, women and people with disabilities.
Summary of Essential Functions
Student/Customer Service: 85%
1) Answers, screens, and relays telephone calls and questions from the public and employees and enrolls customers in classes.
2) Examine and verify court documents to ensure clients are enrolled in the appropriate class.
3) Acts as the primary point of contact for all walk-in customers, taking payments and enrolling them in the correct classes.
4) Primary contact for Spanish Speaking customers.
Department Operations and Processes: 10%
1) Sorts and distributes mail for the department.
2) Maintains office phone system by routinely checking and responding to voicemails and updating the greeting message.
3) Collects student registration forms from the Lake County Courthouse weekly.
Other: 5%
1) Performs other related duties as assigned.
Posting Specific Questions - supplemental questions
Required fields are indicated with an asterisk (*).
Do you have a high school diploma or equivalent?
Yes
No
Do you one (1) year have previous office experience in an office support or customer service role with evidence of excellent problem-solving skills, good listening skills and patience and note taking?
Yes
No
Do you have previous experience in or an understanding of the Criminal Justice system?
Yes
No
Are you bilingual and proficient in Spanish and English?
Yes
No
Applicant Documents
Required Documents
Resume
Cover Letter
Optional Documents
Unofficial Transcript 1
Posting Details
Posting Detail Information
Posting Number S02821
Position Title Office Associate
Internal Position Title Office Associate
Department Judicial Services
Position Type Staff
Job Family Classified
Job Summary
The College of Lake County is currently looking for an Office Associate in the Judicial Services department. Under the supervision of the Manager, the Office Associate performs clerical, student/client interaction, computer data input/output, and secretarial services, in support of the Judicial Services Department as appropriate. Judicial Services provides educational classes for clients of the 19th Circuit Court in Lake County. Judicial Services has performed this function via three Intergovernmental Agreements since 1991. Agreements include Driver Safety, Family Parenting and Probation Support Volunteers and encompass more than 17,000 customers annually.
Why choose the College of Lake County for your next opportunity?
CLC is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences. CLC achieved a milestone in 2023 with its designation as a Leader College. This national recognition awarded by the Achieving the Dream Network is the result of improved student outcomes through the CLC’s relentless commitment to transformational change and the implementation of innovative practices within the student success model over the past few years.
CLC aspires to be a place where every student succeeds, every employee thrives, so that every business achieves and every community grows. Our mission is to be innovative and value-driven in supporting student success through developing and encouraging employees of all backgrounds on their journey toward achieving personal and professional growth.
Required Qualification(s)
A high school diploma, or equivalent.
One (1) year previous office experience in an office support or customer service role with evidence of excellent problem-solving skills, good listening skills, and patience and note-taking.
Keyboarding skills.
Effective communication skills.
Ability to work with confidential information.
Ability to work effectively in a team environment.
Proven ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural, and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work.
Desired Qualification(s)
Previous experience in or an understanding of the Criminal Justice system.
Bilingual in English and Spanish.
Posting Date 09/20/2024
Closing Date 10/04/2024
Expected Start Date
Special Instructions Summary
This position supports three, five-year Intergovernmental Agreements with the 19th Circuit Court of Lake County. The Agreements, expire in June 2029. The College of Lake County has supported the Court through these Agreements since 1991.
*This is a grant funded position; continued employment in this position is based on external funding sources.
Pay Rate $16.38/hr (THIS IS FIRM)
Full-Time/Part-Time Part-Time
Location Lakeshore
Total Hours per week 25.00
Work Schedule
Monday – Friday, daily hours to be selected from 9:00a to 2:00p or 10:00a to 3:00p or agreement of time per manager.
Interview Process Requirements None
EEO Statement
The College of Lake County is an equal opportunity employer and has a strong commitment to diversity. In that spirit, it seeks a broad spectrum of candidates including minorities, women and people with disabilities.
Summary of Essential Functions
Student/Customer Service: 85%
1) Answers, screens, and relays telephone calls and questions from the public and employees and enrolls customers in classes.
2) Examine and verify court documents to ensure clients are enrolled in the appropriate class.
3) Acts as the primary point of contact for all walk-in customers, taking payments and enrolling them in the correct classes.
4) Primary contact for Spanish Speaking customers.
Department Operations and Processes: 10%
1) Sorts and distributes mail for the department.
2) Maintains office phone system by routinely checking and responding to voicemails and updating the greeting message.
3) Collects student registration forms from the Lake County Courthouse weekly.
Other: 5%
1) Performs other related duties as assigned.
Posting Specific Questions - supplemental questions
Required fields are indicated with an asterisk (*).
Do you have a high school diploma or equivalent?
Yes
No
Do you one (1) year have previous office experience in an office support or customer service role with evidence of excellent problem-solving skills, good listening skills and patience and note taking?
Yes
No
Do you have previous experience in or an understanding of the Criminal Justice system?
Yes
No
Are you bilingual and proficient in Spanish and English?
Yes
No
Applicant Documents
Required Documents
Resume
Cover Letter
Optional Documents
Unofficial Transcript 1