Desktop Support

JOB REQUIREMENTS: Our client is seeking a Desktop Support professional and will be working as part of a user support services team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT). Tasks Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently. Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision. Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures. Documents inquiries and responses and recommends procedural improvements to unit leadership. Knowledge, Skills and Abilities Required: Ability to work in a team as well as independently Excellent verbal and written communication skills Ability to rely on extensive experience and judgment to plan and accomplish goals Ability to independently perform a variety of tasks Ability to lead and direct work of others Wide degree of creativity and latitude NOTE: Candidate must be a CURRENT WI resident. No relocation allowed. This role is 100% On-site in Madison. Location: Madison, WI (On-site) Contract: 1 year ***** OTHER EXPERIENCE AND QUALIFICATIONS: Skills Required: 10+ years Experience in Desktop Support 10+ years - Knowledge of computer software, operating systems, hardware and networking 10+ years - Experience with Microsoft Active Directory 10+ years - Hardware and software troubleshooting skills 10+ years - Experienced in providing professional and courteous customer service Skills Desired A plus to have: 3+ years - Relevant work experience with Windows 10/11 2+ years - Relevant work experience with OSX Experience and knowledge of computer security ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: jobs@iodatasphere.com Other: Please submit your resume to jobs@iodatasphere.com with \"Desktop Support Contract position in Madison, WI (Job Number: 9760WI-JC)\" in the subject line.