IT Helpdesk Technician

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.Responsibilities:Serve as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on proceduresRequirements/Qualifications:Proven experience as a help desk technician or other customer support roleTech savvy with working knowledge of Laptops PC(include printer), network and security software (NASCA, ESCORT, Anti-Virus etc)Good understanding of computer systems, mobile devices and other tech productsAble to install and configure Laptops, PC's and Desktops, Printers and peripheralsAbility to diagnose and resolve basic technical issuesComputer skills must include: Microsoft Office Suite, SAP GUIInstall and repair Laptop PC, PrintersExperience with LAN and Cabling1~4 years' experience working in helpdesk area with break/fix experience and/or with related education/trainingBut entry level is applicable.Excellent communication skillsCustomer-oriented and cool-temperedBSc/BA in IT, Computer Science or relevant fieldA+ Certificate is preferredRed Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it's like to be at the top; connect with one of our recruiters and apply today.Let us help you find your next career opportunity! JOIN RED OAK TECHNOLOGIES!Learn what it's like to be a Red Oak Consultant!Red Oak Tech: Quality | Talent | Integrity