Desktop Support Technician

This position is with a leading law firm known for its commitment to excellence, client-centric approach, and innovative solutions. They are looking to add a Desktop Support Technician to play a crucial role in resolving desktop, notebook, and remote computing issues.Responsibilities:Providing assistance to end users for firm-approved applications through various methods. These applications include Microsoft Office, Outlook, iManage, ChangePro, Metadata Cleaning Assistant, inTapp Time, Remote Desktop Services, VPN, and other necessary software.Performing regular maintenance on PC equipment, such as desktop and notebook computers, printers, monitors, and peripheral hardware, including scanning computers for viruses.Troubleshooting and resolving issues related to hardware, system software, and application software; diagnosing problems by analyzing a variety of symptoms.Setting up and configuring desktop and notebook computers and printers, ensuring optimal performance.Collaborating with other local Technology department members on product installation, training, and support.Setting up and providing audio/visual support for onsite and offsite events.Assisting in the configuration and deployment of Apple DEP iPhones/iPads and personally-owned mobile devices.Supporting executives.Qualification:Demonstrate strong analytical skills to troubleshoot various symptoms, diagnose problems, and test, recommend, and implement solutions for technology issues.Displayed well-developed and professional interpersonal skills, with the ability to interact effectively with individuals at all organizational levels within the firm, and worked efficiently in a team environment with a customer service focus.Possess strong organizational skills to manage time effectively, prioritize tasks, and handle multiple deadlines.High school diploma or equivalent, with a preference for a Bachelor's degree in Computer Science or Information Systems.At least three (3) years of technology support experience with PC hardware/software.At least two (2) years of related experience working with notebook computers, preferably with Lenovo notebooks.Experience with remote communications hardware, including wireless routers and network interface cards.Experience with installations, upgrades, training, and technical documentation.White glove support experience.