Insight Global
IT Services Technician
Insight Global, Foster City, California, United States, 94420
Title:
IT Services TechnicianLocation:
On-Site in Foster City, CADL:
$32 - $38/hr + On-Site MealsOpenings:
1Duration : 6 months with high likelihood of extensionsStart Date:
ASAPRequired Skills & ExperienceQUALIFICATIONS 1-3 years of experience in a similar IT Support role. Linux and MacOS expertise 2 years of hardware troubleshooting experience Excellent verbal and written communication skills. Experience with Active Directory, Google Workspace products, or similar platforms. Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS). Windows, Ubuntu, and macOS troubleshooting experience preferred. Experience with Jira / Confluence or similar ticketing and wiki services preferred.Job DescriptionAs a member of the Client Services team, a Client Service Technician will provide support for our employee-facing technical services. You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services. RESPONSIBILITIES Provide Tier 1/2 support for all end user technology services while in-person, or remote via Jira Service Desk and Slack. Deploy and maintain end user computers and peripherals. Maintain conference rooms, printers, flex desks, vending machines, and other office equipment. Create, manage, and troubleshoot accounts and access via Active Directory. Assist Client Service Engineers with client-side projects to improve security, increase efficiency, or improve user experience. Travel may be required to support various locations within the Bay Area.
IT Services TechnicianLocation:
On-Site in Foster City, CADL:
$32 - $38/hr + On-Site MealsOpenings:
1Duration : 6 months with high likelihood of extensionsStart Date:
ASAPRequired Skills & ExperienceQUALIFICATIONS 1-3 years of experience in a similar IT Support role. Linux and MacOS expertise 2 years of hardware troubleshooting experience Excellent verbal and written communication skills. Experience with Active Directory, Google Workspace products, or similar platforms. Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS). Windows, Ubuntu, and macOS troubleshooting experience preferred. Experience with Jira / Confluence or similar ticketing and wiki services preferred.Job DescriptionAs a member of the Client Services team, a Client Service Technician will provide support for our employee-facing technical services. You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services. RESPONSIBILITIES Provide Tier 1/2 support for all end user technology services while in-person, or remote via Jira Service Desk and Slack. Deploy and maintain end user computers and peripherals. Maintain conference rooms, printers, flex desks, vending machines, and other office equipment. Create, manage, and troubleshoot accounts and access via Active Directory. Assist Client Service Engineers with client-side projects to improve security, increase efficiency, or improve user experience. Travel may be required to support various locations within the Bay Area.