Holton-Arms School
Tier 1 Tech Support Specialist
Holton-Arms School, Bethesda, Maryland, us, 20811
Position:Tier 1 Tech Support Specialist
Location:
Bethesda, MD
Job Id:376
# of Openings:1
The mission of the Holton-Arms School is to cultivate the unique potential of young women through the "education not only of the mind, but of the soul and spirit." Founded in 1901 by two visionary women, Holton-Arms continues to cultivate a diverse, inclusive and equitable school community, to tend to the health and wellbeing of its members, and to build a global curriculum that responds to the learners in our classrooms and the world around us. In this vibrant community committed to academic excellence, our students are scholars, artists, and athletes who find their voices, take risks, learn from mistakes, pursue opportunities for leadership, and build lifelong friendships.
Caring, dedicated faculty and staff inspire our 665 girls and young women in grades 3-12 to realize the School's motto, "I will find a way or make one."
We seek applications from candidates of diverse backgrounds, talents, and interests who share a dedication and commitment to helping girls learn, grow and make their way in the world.
Holton-Arms School is seeking a
Tier I Tech Support Specialist .
Do you thrive in a fast-paced environment where you get to help others? Are you passionate about technology and enjoy simplifying problems? If so, then Holton-Arms School Tier I Tech Support Specialist role might be perfect for you! In this role, you'll be the first line of defense for our school community, providing technical support to students, staff, and faculty across all grade levels (3-12). Our user base has a wide range of technical proficiency, so your ability to explain things clearly and patiently will be a huge asset. We are hoping to add to our collaborative and dynamic Technology Information and Libraries team. This is a 12 month, full-time, in-person position in a K-12 Independent School setting.
ResponsibilitiesTroubleshooting: You'll be fielding questions and resolving basic user issues related to hardware, software, and network connectivity. This might involve password resets, printer setup, software installation, and basic troubleshooting steps both in and outside the classroom.Communication: Excellent communication is key! You'll need to actively listen to user concerns, ask clarifying questions, and explain technical concepts in an easy-to-understand way.Documentation: You'll likely be logging user issues and resolutions in a ticketing system to track progress and aid future reference
Additional Duties (May Vary)
Maintaining and accurate inventory of existing hardware.Basic installation or configuration of equipment (ability to lift 25lbs).Assist with classroom technology setup and maintenance, including interactive whiteboards, projectors, and other instructional toolsCollaborate with other IT staff to ensure seamless integration and support of new technologies and systems.Provide user training on specific software or school procedures.Participate in technology planning and implementation projects
Skills and Qualifications
Strong customer service skills with a patient and helpful demeanor.Excellent communication and active listening abilities.Comfort with technology and a willingness to learn new things.Basic proficiency in using a computer and common software programs including but not limited to:Google Workspace (Gmail, Calendar, Docs, Sheets, Meet, etc.)Microsoft Windows 11 / Mac OSX / Apple iOS / AndroidEdTech Software and Tools (Canvas LMS, Veracross SIS, etc)Ability to problem-solve and think logically.
Additional Skills and Qualifications (Preferred by not required):
Previous experience in a help desk or technical support role, particularly in an educational setting.Certifications related to IT support (e.g., CompTIA A+, Google IT Support Professional Certificate).Familiarity with assistive technology tools and solutions for studentsExperience with video conferencing tools, virtual classrooms, and remote employee support (e.g., Zoom, Google Meet).
We offer a comprehensive benefits package with a competitive salary.
Diversity, Equity, and Inclusion
Holton-Arms cherishes the uniqueness of each of our members including current and former students, faculty, and staff. We seek to create an inclusive environment that sees, values, and supports diverse identities and experiences, cultivates engaging discourse, and empowers our students to be thriving members of the global community.
At Holton-Arms, each of us is responsible for fostering an equitable, respectful, and just community. We are committed to:
Discovering, developing, and valuing our full authentic selves.Deepening awareness of personal and systemic biases and being accountable for the impact of our words and actions.Developing an understanding of the historical origins and perpetuation of systems of power and privilege.Engaging in open and brave conversations that promote growth, understanding, connection, and agency.Embracing every individual as essential to the community.
Apply for this Position
Location:
Bethesda, MD
Job Id:376
# of Openings:1
The mission of the Holton-Arms School is to cultivate the unique potential of young women through the "education not only of the mind, but of the soul and spirit." Founded in 1901 by two visionary women, Holton-Arms continues to cultivate a diverse, inclusive and equitable school community, to tend to the health and wellbeing of its members, and to build a global curriculum that responds to the learners in our classrooms and the world around us. In this vibrant community committed to academic excellence, our students are scholars, artists, and athletes who find their voices, take risks, learn from mistakes, pursue opportunities for leadership, and build lifelong friendships.
Caring, dedicated faculty and staff inspire our 665 girls and young women in grades 3-12 to realize the School's motto, "I will find a way or make one."
We seek applications from candidates of diverse backgrounds, talents, and interests who share a dedication and commitment to helping girls learn, grow and make their way in the world.
Holton-Arms School is seeking a
Tier I Tech Support Specialist .
Do you thrive in a fast-paced environment where you get to help others? Are you passionate about technology and enjoy simplifying problems? If so, then Holton-Arms School Tier I Tech Support Specialist role might be perfect for you! In this role, you'll be the first line of defense for our school community, providing technical support to students, staff, and faculty across all grade levels (3-12). Our user base has a wide range of technical proficiency, so your ability to explain things clearly and patiently will be a huge asset. We are hoping to add to our collaborative and dynamic Technology Information and Libraries team. This is a 12 month, full-time, in-person position in a K-12 Independent School setting.
ResponsibilitiesTroubleshooting: You'll be fielding questions and resolving basic user issues related to hardware, software, and network connectivity. This might involve password resets, printer setup, software installation, and basic troubleshooting steps both in and outside the classroom.Communication: Excellent communication is key! You'll need to actively listen to user concerns, ask clarifying questions, and explain technical concepts in an easy-to-understand way.Documentation: You'll likely be logging user issues and resolutions in a ticketing system to track progress and aid future reference
Additional Duties (May Vary)
Maintaining and accurate inventory of existing hardware.Basic installation or configuration of equipment (ability to lift 25lbs).Assist with classroom technology setup and maintenance, including interactive whiteboards, projectors, and other instructional toolsCollaborate with other IT staff to ensure seamless integration and support of new technologies and systems.Provide user training on specific software or school procedures.Participate in technology planning and implementation projects
Skills and Qualifications
Strong customer service skills with a patient and helpful demeanor.Excellent communication and active listening abilities.Comfort with technology and a willingness to learn new things.Basic proficiency in using a computer and common software programs including but not limited to:Google Workspace (Gmail, Calendar, Docs, Sheets, Meet, etc.)Microsoft Windows 11 / Mac OSX / Apple iOS / AndroidEdTech Software and Tools (Canvas LMS, Veracross SIS, etc)Ability to problem-solve and think logically.
Additional Skills and Qualifications (Preferred by not required):
Previous experience in a help desk or technical support role, particularly in an educational setting.Certifications related to IT support (e.g., CompTIA A+, Google IT Support Professional Certificate).Familiarity with assistive technology tools and solutions for studentsExperience with video conferencing tools, virtual classrooms, and remote employee support (e.g., Zoom, Google Meet).
We offer a comprehensive benefits package with a competitive salary.
Diversity, Equity, and Inclusion
Holton-Arms cherishes the uniqueness of each of our members including current and former students, faculty, and staff. We seek to create an inclusive environment that sees, values, and supports diverse identities and experiences, cultivates engaging discourse, and empowers our students to be thriving members of the global community.
At Holton-Arms, each of us is responsible for fostering an equitable, respectful, and just community. We are committed to:
Discovering, developing, and valuing our full authentic selves.Deepening awareness of personal and systemic biases and being accountable for the impact of our words and actions.Developing an understanding of the historical origins and perpetuation of systems of power and privilege.Engaging in open and brave conversations that promote growth, understanding, connection, and agency.Embracing every individual as essential to the community.
Apply for this Position