NextGen | GTA: A Kelly Telecom Company
Telecom Network Operations Center (NOC) IV
NextGen | GTA: A Kelly Telecom Company, Frisco, Texas, United States, 75034
We are looking to hire a
Telecom Network Operations Center (NOC) IV in Frisco, TX (Onsite)What would you bring on table as
a
Telecom Network Operations Center (NOC) IV in Frisco, TX (Onsite)This position can be based in either Frisco, TX or Overland Park, KS.Intake Note: Shift the worker will be working - Monday to Friday 9am to 5pm for the first two weeks. We will decide the shift after that. The team does a rotating schedule every few months. -Key Responsibilities:This for the NOC IP Support Team. The shift is TBD but we run a 24/7 shop, so night shift is a possibility. We are looking for a candidate that is eligible for conversion to a FTW and no sponsorship will be provided. Interviews will be on site.They will be expected to work in Frisco, Tx or Overland Park, KS.This role is a subject matter expert in complex telecommunications networks processes. Knowledgeable in advanced remote network surveillance and the ability to troubleshoot network outages.Job duties include testing, isolating faults, troubleshooting network and interface problems with transport vendors. This function may be called upon to work within all elements of the network which includes the backbone network, Cisco routers, BGP, OSPF, MPLS, Checkpoint firewalls, and A10 load balancers, .This role will mentor, direct, and train other technicians to develop their skills, including fault identification, isolation, and resolution as well as performing system upgrades, changes, and verifying system operation. Enterprise Core Competencies Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.Essential Functions:Works as part of a cross-functional team to conduct routine remote surveillance and tier 1 maintenance activities for all network nodes in his/her area of responsibility.Provides support to other technicians and engineers. Performs fault isolation tests related to transport trouble.Monitors network alarms, and performs fault isolation testing on radio and switching networks and peripherals, Creates and responds to work orders and trouble tickets by either conducting restoration efforts or dispatching the appropriate technician for resolution.Escalates trouble tickets with third party vendors such as transport, power and telco companies, as well as second tier organizations within.Operations Support: Answers inbound telephone calls from a wide variety of client organizations and external groups and performs the necessary support required by the caller. Provides support during large scale outages and disaster recovery efforts.Enrols in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements. Identifies, researches, and develops process improvements and recommends them to management for implementation.Works with more senior-level technicians to gain working knowledge of how to complete more complex troubleshooting and repair functions. Uses resource documentation for reference and troubleshooting network problems.Required Skills:Need A Troubleshooter with CCNA, CCNP - CCI is an advantage.He will be able to Troubleshoot from Layer 1 to Layer 4 .Routers, Switches, Firewall, Packet capturing -Able to Troubleshoot everything on App not working and fix itCisco ASR9K routers.3+ years' experience in a technical role.Intermediate level Understanding of TCP/IP concepts and common router user interfaces and command structure.Intermediate level Understanding data/traffic flow between two endpoints.Intermediate level Knowledge of basic network topology for Enterprise and/or Service Provider networks.Familiarity with supporting higher level traffic flows, such as HTTP and VOIP.Good skills in Microsoft applications, such as Word, Excel, Outlook, etc.Good communications skills.This position operates in a 24x7x365 environment. Shift work and the ability to participate in quarterly shift rotation are required.Desired CCNA or CCNP highly preferred . CISSP or Security certifications (CheckPoint, A10) Hands on experience with routers and switches, Cisco preferred Hands on experience with firewalls, Checkpoint preferred Hands on experience with LTM/GTM/Load Balancers, A10 preferred Basic scripting knowledge via Bash/Python Basic competency with Linux/Unix servers educationAdditional Employer is not currently sponsoring work visas for this position. General/Physical Requirements This position requires mobility (standing, walking, climbing, etc.); the ability to get from one place to another. This position requires bending, turning, twisting of your neck or at the waist.This position requires balancing and maintaining equilibrium.This position operates in a 24x7x365 environment. Shift work and the ability to participate in an on-call rotation are required.Education/Experience:Minimum Required High School DiplomaIn lieu of the experience requirement a Bachelor's degree, or Associates degree + 1 year of experience may be considered.What you didn't know about us:Competitive salaryHealth, Dental and Vision BenefitsShort/Long Term Disability and CriticalCare/Illness ProtectionLife Insurance and Retirement PlansEmployee Assistance ProgramWith this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!We are Connectors. We thrive on quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.We give 24/7 Support. We are in this together. Weprovide around the clock availability, competitive employeebenefits, and continuously check-in to make sure things are going smoothly.Check out our Glassdoor page!What you didn't know about us:Competitive salaryHealth, Dental and Vision BenefitsShort/Long Term Disability and Critical Care/Illness ProtectionLife Insurance and Retirement PlansEmployee Assistance ProgramWith this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!We are Connectors. We thrive on quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
Telecom Network Operations Center (NOC) IV in Frisco, TX (Onsite)What would you bring on table as
a
Telecom Network Operations Center (NOC) IV in Frisco, TX (Onsite)This position can be based in either Frisco, TX or Overland Park, KS.Intake Note: Shift the worker will be working - Monday to Friday 9am to 5pm for the first two weeks. We will decide the shift after that. The team does a rotating schedule every few months. -Key Responsibilities:This for the NOC IP Support Team. The shift is TBD but we run a 24/7 shop, so night shift is a possibility. We are looking for a candidate that is eligible for conversion to a FTW and no sponsorship will be provided. Interviews will be on site.They will be expected to work in Frisco, Tx or Overland Park, KS.This role is a subject matter expert in complex telecommunications networks processes. Knowledgeable in advanced remote network surveillance and the ability to troubleshoot network outages.Job duties include testing, isolating faults, troubleshooting network and interface problems with transport vendors. This function may be called upon to work within all elements of the network which includes the backbone network, Cisco routers, BGP, OSPF, MPLS, Checkpoint firewalls, and A10 load balancers, .This role will mentor, direct, and train other technicians to develop their skills, including fault identification, isolation, and resolution as well as performing system upgrades, changes, and verifying system operation. Enterprise Core Competencies Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.Essential Functions:Works as part of a cross-functional team to conduct routine remote surveillance and tier 1 maintenance activities for all network nodes in his/her area of responsibility.Provides support to other technicians and engineers. Performs fault isolation tests related to transport trouble.Monitors network alarms, and performs fault isolation testing on radio and switching networks and peripherals, Creates and responds to work orders and trouble tickets by either conducting restoration efforts or dispatching the appropriate technician for resolution.Escalates trouble tickets with third party vendors such as transport, power and telco companies, as well as second tier organizations within.Operations Support: Answers inbound telephone calls from a wide variety of client organizations and external groups and performs the necessary support required by the caller. Provides support during large scale outages and disaster recovery efforts.Enrols in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements. Identifies, researches, and develops process improvements and recommends them to management for implementation.Works with more senior-level technicians to gain working knowledge of how to complete more complex troubleshooting and repair functions. Uses resource documentation for reference and troubleshooting network problems.Required Skills:Need A Troubleshooter with CCNA, CCNP - CCI is an advantage.He will be able to Troubleshoot from Layer 1 to Layer 4 .Routers, Switches, Firewall, Packet capturing -Able to Troubleshoot everything on App not working and fix itCisco ASR9K routers.3+ years' experience in a technical role.Intermediate level Understanding of TCP/IP concepts and common router user interfaces and command structure.Intermediate level Understanding data/traffic flow between two endpoints.Intermediate level Knowledge of basic network topology for Enterprise and/or Service Provider networks.Familiarity with supporting higher level traffic flows, such as HTTP and VOIP.Good skills in Microsoft applications, such as Word, Excel, Outlook, etc.Good communications skills.This position operates in a 24x7x365 environment. Shift work and the ability to participate in quarterly shift rotation are required.Desired CCNA or CCNP highly preferred . CISSP or Security certifications (CheckPoint, A10) Hands on experience with routers and switches, Cisco preferred Hands on experience with firewalls, Checkpoint preferred Hands on experience with LTM/GTM/Load Balancers, A10 preferred Basic scripting knowledge via Bash/Python Basic competency with Linux/Unix servers educationAdditional Employer is not currently sponsoring work visas for this position. General/Physical Requirements This position requires mobility (standing, walking, climbing, etc.); the ability to get from one place to another. This position requires bending, turning, twisting of your neck or at the waist.This position requires balancing and maintaining equilibrium.This position operates in a 24x7x365 environment. Shift work and the ability to participate in an on-call rotation are required.Education/Experience:Minimum Required High School DiplomaIn lieu of the experience requirement a Bachelor's degree, or Associates degree + 1 year of experience may be considered.What you didn't know about us:Competitive salaryHealth, Dental and Vision BenefitsShort/Long Term Disability and CriticalCare/Illness ProtectionLife Insurance and Retirement PlansEmployee Assistance ProgramWith this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!We are Connectors. We thrive on quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.We give 24/7 Support. We are in this together. Weprovide around the clock availability, competitive employeebenefits, and continuously check-in to make sure things are going smoothly.Check out our Glassdoor page!What you didn't know about us:Competitive salaryHealth, Dental and Vision BenefitsShort/Long Term Disability and Critical Care/Illness ProtectionLife Insurance and Retirement PlansEmployee Assistance ProgramWith this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!We are Connectors. We thrive on quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!