Carnival Cruise Line
Senior Manager, UX and Design
Carnival Cruise Line, Fort Lauderdale, Florida, us, 33336
Job Description
One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone.
We’re looking for an amazing Senior Manager, UX & Design to fill this role, which is based in our Fort Lauderdale office. You’ll be responsible for responsible for articulating the UX north star and driving towards an intuitive and user-centered vision for the next generation of the app and princess.com in support of its rapidly growing eCommerce business. You’ll lead a globally dispersed team of UX/UI designers guiding and inspire them to follow UX best practices, find efficiencies (i.e. leveraging cutting-edge AI technologies) and develop a best-in-class user experience. You’ll leverage user research, collaborate with cross-functional teams, and advocate for the user throughout the product development process. Here’s a summary of what Princess is looking for in its Senior Manager, UX & Design. Is this you?
Responsibilities
Strategic Vision
: Stay current with trends and UX best practices. Establish and articulate the north star vision for a best-in-class app and online experience. Brainstorm, innovate, define, refine while advancing the design strategy. This role will deliver at the intersection of frictionless design, compelling user experience, and business value. S/he is a data driven decision maker informed by qualitative and quantitative research, including A/B Testing and user-feedback. This leader will synthesize ideas from multiple sources and across industries and geographies to identify UX needs and opportunities. S/he will include industry trends, emerging technologies, quantitative consumer insights, qualitative customer research, customer behavior analytics and feedback, future trends, and the competitive landscape to identify opportunities and inform IA, UX and visual design. The scope of the role includes all aspects of the eCommerce experience – including brochure/content pages, vacation smart search, cruise purchase, amend, pre-cruise order and onboard app.
Design Excellence:
Collaboratively establish a robust design system, strategy, adoption and process. This includes brainstorming, research, analytics, creating and refining user personas, journey maps, site flows wireframes, mockups, prototypes, and high-fidelity designs. The output includes designing scalable, dependable, extensible, and maintainable user experience frameworks and roadmaps with consistency across different products and platforms.
Direct UX Agency:
Communicate our business goals and user needs to the agency, draft agency brief, ensure alignment with our company's design ethos. Align on prioritization, timelines, rounds of reviews and collecting constructive feedback on the agency's work, ensuring it meets our standards for usability, accessibility, and design excellence.
Collaboration & Communication:
Guide, develop and mentor UX Managers, Senior Designers and contractors holding them accountable to high standards and delivering excellence. Recruit, onboard, train and provide continuous coaching fostering their growth and promoting a culture of continuous learning within the team. Collaborate with stakeholders and partners (marketing, commercial, analytics, onboard revenue, tech teams, etc). Work closely with product managers, engineers, and other stakeholders to translate user needs and business requirements into practical design solutions. This leader will need to demonstrate superior communication skills, as they'll often be required to present and defend their design choices at the executive level.
Promote User-Centric Design:
Advocate for the user throughout the product development process, ensuring their needs and experiences remain central to all design and development efforts. Clearly articulate design choices to stakeholders, grounding these decisions in user research data and UX principles. Conduct various forms of user research to understand user behaviors, needs, and pain points. Perform usability testing and analyze feedback to iterate and improve designs. Leverage experience platform intel to inform product roadmap.
Requirements
Bachelor’s Degree - Human Factors, Graphic Design, Human-Computer Interaction (HCI), User Experience (UX) Design, Prefer Master's degree in similar fields.
10+ years of experience in UX design.
10+ years leading researchers, UX/UI designers with 2 or more direct reports.
7+ years experience platform knowledge (ie Content Square, Full Story, Qualtrics.)
7+ years working in an Agile or Lean environments and adapting UX processes to support it.
Experience leveraging AI technologies to improve design efficiencies.
Demonstrated ability to lead Design System Development and Adoption.
Demonstrated strong business judgement and decision-making skills.
Proven track record of executing and managing change across multiple functional teams including technology, marketing, digital product.
B2C and Travel Industry experience preferred.
Design Agency experience preferred.
7+ years; Proficient in design and prototyping tools such as Sketch, Figma, Adobe XD, or equivalent.
7+ years proficiency in Adobe AEM, DAM and Analytics.
7+ years experience in A/B Testing ie Adobe Target.
Exceptional understanding of UX principles, usability, and accessibility (ADA/WCAG) requirements.
Proven experience with user research methods and usability testing.
Familiarity with project management tools like Jira, Trello, Workfront, or Asana.
Ability to define processes, roll them out, establish KPIs and reporting metrics.
Proven ability to analyze and interpret complex data to drive strategic decisions and optimize content performance.
Demonstrated capacity to manage shifting priorities, meet stringent deadlines, and effectively handle diverse workloads in a fast-paced environment.
Expertise in SEO, web-based CMS platforms, HTML, JavaScript, CSS, and Adobe Creative Suite, with the ability to leverage these tools to enhance digital presence.
Strong ability to articulate digital strategies and concepts clearly, with experience in providing training and presentations.
Proven track record of delivering outstanding client service and building effective relationships with diverse stakeholders.
Ability to compile an engaging yet succinct executive presentation.
Excellent executive communication skills.
Focused relationship builders with exceptional collaboration skills.
Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).
Please note that this position is Hybrid, based in our Fort Lauderdale office. Successful candidate must be within commute distance and able to go into the office 3 days per week.
What You Can Expect
Cruise and Travel Privileges for You and Your Family
Health Benefits
401(k)
Employee Stock Purchase Plan
Training & Professional Development
Tuition & Professional Certification Reimbursement
Rewards & Incentives
Base Salary Range: $133,100.00 to $179,700.00 The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.
Our Culture… Stronger Together
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/. (https://www.hollandamerica.com/en_US/our-company/mission-values.html)
Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA)
Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com
#PCL
One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone.
We’re looking for an amazing Senior Manager, UX & Design to fill this role, which is based in our Fort Lauderdale office. You’ll be responsible for responsible for articulating the UX north star and driving towards an intuitive and user-centered vision for the next generation of the app and princess.com in support of its rapidly growing eCommerce business. You’ll lead a globally dispersed team of UX/UI designers guiding and inspire them to follow UX best practices, find efficiencies (i.e. leveraging cutting-edge AI technologies) and develop a best-in-class user experience. You’ll leverage user research, collaborate with cross-functional teams, and advocate for the user throughout the product development process. Here’s a summary of what Princess is looking for in its Senior Manager, UX & Design. Is this you?
Responsibilities
Strategic Vision
: Stay current with trends and UX best practices. Establish and articulate the north star vision for a best-in-class app and online experience. Brainstorm, innovate, define, refine while advancing the design strategy. This role will deliver at the intersection of frictionless design, compelling user experience, and business value. S/he is a data driven decision maker informed by qualitative and quantitative research, including A/B Testing and user-feedback. This leader will synthesize ideas from multiple sources and across industries and geographies to identify UX needs and opportunities. S/he will include industry trends, emerging technologies, quantitative consumer insights, qualitative customer research, customer behavior analytics and feedback, future trends, and the competitive landscape to identify opportunities and inform IA, UX and visual design. The scope of the role includes all aspects of the eCommerce experience – including brochure/content pages, vacation smart search, cruise purchase, amend, pre-cruise order and onboard app.
Design Excellence:
Collaboratively establish a robust design system, strategy, adoption and process. This includes brainstorming, research, analytics, creating and refining user personas, journey maps, site flows wireframes, mockups, prototypes, and high-fidelity designs. The output includes designing scalable, dependable, extensible, and maintainable user experience frameworks and roadmaps with consistency across different products and platforms.
Direct UX Agency:
Communicate our business goals and user needs to the agency, draft agency brief, ensure alignment with our company's design ethos. Align on prioritization, timelines, rounds of reviews and collecting constructive feedback on the agency's work, ensuring it meets our standards for usability, accessibility, and design excellence.
Collaboration & Communication:
Guide, develop and mentor UX Managers, Senior Designers and contractors holding them accountable to high standards and delivering excellence. Recruit, onboard, train and provide continuous coaching fostering their growth and promoting a culture of continuous learning within the team. Collaborate with stakeholders and partners (marketing, commercial, analytics, onboard revenue, tech teams, etc). Work closely with product managers, engineers, and other stakeholders to translate user needs and business requirements into practical design solutions. This leader will need to demonstrate superior communication skills, as they'll often be required to present and defend their design choices at the executive level.
Promote User-Centric Design:
Advocate for the user throughout the product development process, ensuring their needs and experiences remain central to all design and development efforts. Clearly articulate design choices to stakeholders, grounding these decisions in user research data and UX principles. Conduct various forms of user research to understand user behaviors, needs, and pain points. Perform usability testing and analyze feedback to iterate and improve designs. Leverage experience platform intel to inform product roadmap.
Requirements
Bachelor’s Degree - Human Factors, Graphic Design, Human-Computer Interaction (HCI), User Experience (UX) Design, Prefer Master's degree in similar fields.
10+ years of experience in UX design.
10+ years leading researchers, UX/UI designers with 2 or more direct reports.
7+ years experience platform knowledge (ie Content Square, Full Story, Qualtrics.)
7+ years working in an Agile or Lean environments and adapting UX processes to support it.
Experience leveraging AI technologies to improve design efficiencies.
Demonstrated ability to lead Design System Development and Adoption.
Demonstrated strong business judgement and decision-making skills.
Proven track record of executing and managing change across multiple functional teams including technology, marketing, digital product.
B2C and Travel Industry experience preferred.
Design Agency experience preferred.
7+ years; Proficient in design and prototyping tools such as Sketch, Figma, Adobe XD, or equivalent.
7+ years proficiency in Adobe AEM, DAM and Analytics.
7+ years experience in A/B Testing ie Adobe Target.
Exceptional understanding of UX principles, usability, and accessibility (ADA/WCAG) requirements.
Proven experience with user research methods and usability testing.
Familiarity with project management tools like Jira, Trello, Workfront, or Asana.
Ability to define processes, roll them out, establish KPIs and reporting metrics.
Proven ability to analyze and interpret complex data to drive strategic decisions and optimize content performance.
Demonstrated capacity to manage shifting priorities, meet stringent deadlines, and effectively handle diverse workloads in a fast-paced environment.
Expertise in SEO, web-based CMS platforms, HTML, JavaScript, CSS, and Adobe Creative Suite, with the ability to leverage these tools to enhance digital presence.
Strong ability to articulate digital strategies and concepts clearly, with experience in providing training and presentations.
Proven track record of delivering outstanding client service and building effective relationships with diverse stakeholders.
Ability to compile an engaging yet succinct executive presentation.
Excellent executive communication skills.
Focused relationship builders with exceptional collaboration skills.
Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).
Please note that this position is Hybrid, based in our Fort Lauderdale office. Successful candidate must be within commute distance and able to go into the office 3 days per week.
What You Can Expect
Cruise and Travel Privileges for You and Your Family
Health Benefits
401(k)
Employee Stock Purchase Plan
Training & Professional Development
Tuition & Professional Certification Reimbursement
Rewards & Incentives
Base Salary Range: $133,100.00 to $179,700.00 The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.
Our Culture… Stronger Together
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/. (https://www.hollandamerica.com/en_US/our-company/mission-values.html)
Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA)
Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com
#PCL