Tad PGS
IT Specialist
Tad PGS, Birmingham, Alabama, United States, 35275
We have an outstanding Contract to Hire position for anIT Specialistto join a leading Company located in theHomewood, ALsurrounding area. This is a hybrid position with occasional need to go onsite.
The IT Specialist II is a member of a team focused on assisting customers via a ticketing system and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services.
Responsibilities :
Serves as the Tier II escalation point for incoming service requests, escalating or reassigning them as necessary
Continually monitors the Managed Services ticket queue for new tickets
Resolve customer issues as needed in a quick and professional manner
Assist with first-touch triage for customers during surge times
Provide on-site support for customers when needed
Review completed tasks to ascertain compliance with written standards
On-call duty as rotation requires
Basic Hiring Criteria :
Expert with Windows Desktop OS and Server OS
Expert with desktop, laptop, and server hardware
Experience with:
MacOS
Microsoft 365
Azure
Active Directory
Networking devices, such as firewalls, access points, and switches
Troubleshooting server-type applications
Backup and disaster recovery solutions
Patching and system hardening
Excellent communication and customer service skills
Excellent troubleshooting workflow
Solid understanding of cybersecurity best practices and incident remediation
Capable of performing calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
The IT Specialist II is a member of a team focused on assisting customers via a ticketing system and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services.
Responsibilities :
Serves as the Tier II escalation point for incoming service requests, escalating or reassigning them as necessary
Continually monitors the Managed Services ticket queue for new tickets
Resolve customer issues as needed in a quick and professional manner
Assist with first-touch triage for customers during surge times
Provide on-site support for customers when needed
Review completed tasks to ascertain compliance with written standards
On-call duty as rotation requires
Basic Hiring Criteria :
Expert with Windows Desktop OS and Server OS
Expert with desktop, laptop, and server hardware
Experience with:
MacOS
Microsoft 365
Azure
Active Directory
Networking devices, such as firewalls, access points, and switches
Troubleshooting server-type applications
Backup and disaster recovery solutions
Patching and system hardening
Excellent communication and customer service skills
Excellent troubleshooting workflow
Solid understanding of cybersecurity best practices and incident remediation
Capable of performing calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance