Lorven Technologies
Regular Help Desk ("White Gloves")- San Antonio, TX (onsite)
Lorven Technologies, San Antonio, Texas, United States, 78208
Job Title: Regular Help Desk ("White Gloves")
Job Location: San Antonio, TX (onsite)
Job Type: Contract 12+ Months
Note:Must have own transportation and be willing to travel to multiple clinics in the area when needed.ITIL CERT candidates are preferred.3-5 years in ITDescription:
As a Tech Support Analyst, you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers, which may include users of all types and skill levels.
Responsibilities:
Image and deploy hardware/software for new hires and acquisitions.Recover and re-image existing hardware for re-deployment.Follow all escalation procedures according to service level agreementUse remote control tool to assist end users when neededProvide an accurate record of each call in incident management tracking toolAnticipate customer needs and proactively identifies solutionsPlan, prioritize, organize and complete work to meet established objectivesSkills
Must have
ITILService Desk, ITSMHardware Deploy and MaintenanceTroubleshootNice to have
Communication skills with non IT PeopleAbility to work autonomously.
Job Location: San Antonio, TX (onsite)
Job Type: Contract 12+ Months
Note:Must have own transportation and be willing to travel to multiple clinics in the area when needed.ITIL CERT candidates are preferred.3-5 years in ITDescription:
As a Tech Support Analyst, you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers, which may include users of all types and skill levels.
Responsibilities:
Image and deploy hardware/software for new hires and acquisitions.Recover and re-image existing hardware for re-deployment.Follow all escalation procedures according to service level agreementUse remote control tool to assist end users when neededProvide an accurate record of each call in incident management tracking toolAnticipate customer needs and proactively identifies solutionsPlan, prioritize, organize and complete work to meet established objectivesSkills
Must have
ITILService Desk, ITSMHardware Deploy and MaintenanceTroubleshootNice to have
Communication skills with non IT PeopleAbility to work autonomously.