Career Coach

POSITION TITLE

Career Coach

LOCATION

Corbin, KY

STATUS

Full Time, Hourly, Non-Exempt

PROGRAM

Addiction Recovery Services

REPORTS TO

Senior Program Manager - Workforce Reintegration Program

INTRODUCTION

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans

Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts 
*Loan forgiveness options through federal programs 
(National Health Corp & Public Service Loan Forgiveness) 
All company paid benefits and paid time off effective day one

Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
DE&I Committee
Retention Committee

Training & Development
VOA LEAD Program- Leadership Development Program
VOA University - Staff Development
VOA Academy - Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS

Under direction works in assigned communities to identify and engage target populations of the grant (assists individuals recovering from a substance use disorder to end their crisis by seeking and obtaining employment) to encourage and direct their participation in the RRP Program.

WHAT YOU SHOULD HAVE FOR THIS ROLE
This position requires a high school diploma. Two years’ customer service experience required. Knowledge of problems associated with target population preferred. Skills in oral and written communication. Ability to effectively communicate with target population. Ability to exercise tact, diplomacy, judgment, discretion and honesty. Must learn and apply agency and program policies and procedures.

RESPONSIBILITIES

• Works in grant coverage area and surrounding counties to identify target population of the grant (individuals in recovery from substance use disorder).

• Establishes credibility with target population using a variety of communication and trust building techniques.

• Assesses and refers target population to social/vocational/educational services agencies, and area employers.

• Screens, refers, and enrolls individuals in recovery into the WRP program.

• Recruiting employers to serve as transformational employment sites

• Recruiting educational providers to serve as partners

• Understand employer’s needs by learning about the business they perform and what they look for in an employee. 

• Assessing clients for compatible employment opportunities. 

• Ensures compliance with grant requirements.

• Ensures Volunteers of America’s positive public image when working with social service agencies, local businesses, community partners, etc.

• Familiar with other Volunteers of America programs and services.

• To model agency core values of integrity, compassion, diversity, commitment and justice to all internal and external contacts.

• Understand the barriers that clients in rural areas face and how to best serve clients in these areas. 

• Refer clients who do not qualify for the WRP program to other mainstream services for assistance, or to other employment/training in their service area when they do not meet eligibility. 

• Participate in outreach activities.

• Maintain bi-weekly meetings with clients and employers to ensure all needs are being met.

• Conducting rapid job searches to assist clients in attaining employment. 

• Demonstrate ability to relate to individuals in recovery and their family in a culturally appropriate manner.

• Documenting case management activities in the required time frame and format.

• Participate in all appropriate staff, supervision, case consultation, and training meetings. 

• Identifies systemic barriers and communicates with organizational leadership about these barriers to work collaboratively to find viable solutions.

• Assumes other duties as assigned by the WRP Senior Program Manager and Director of ARS SEKY

• Performance quality improvement (PQI) duties as assigned by supervision & PQI committee.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.