Senior Manager, Data Analytics and Insights

Job Description:

Position Description

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Builds data platforms using programming languages -- SQL, Python, and R. Designs and develops dashboards and reports using Business Intelligence (BI) visualization tools such as Adobe, Google analytics, Qlik, SQL, Tableau). Develops and leads data and hypothesis driven initiatives by using data, analytics, engineering, data science, marketing, and product development strategies to optimize and personalize user experience. Delivers insights from data to a broad audience in a simple, clear, and actionable way. Uses industry-leading analytics approaches including database analytics, digital analytics, experimentation or A/B testing, data visualization, and tools.\u00A0

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Primary Responsibilities:

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• Codes within data technologies and languages SQL, Python, and R.\u00A0

• Translates business needs into a hypothesis that can be validated via experimentation or advanced data analysis to inform critical business decisions.\u00A0

• Engages in customer-focused, cross-functional collaboration across the organization.\u00A0

• Formulates disparate data points from multiple sources -- customer attributes and behaviors, transactional history, call transcripts, digital activity, and business financials -- into unified data for optimizing customer experience.\u00A0

• Develops learning agendas and tests experimental designs, sampling techniques, and analytical methods.\u00A0

• Analyzes and interprets statistical data to identify significant differences in relationships among information sources.\u00A0

• Develops and applies mathematical or statistical modelling theories or methods to collect, organize, interpret, and summarize numerical data to provide usable information.\u00A0

• Ability to use data to formulate KPIs and design a compelling story for the business to make an informed decision.\u00A0

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Education and Experience

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Bachelor s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and five (5) years of experience as a Senior Manager, Data Analytics and Insights (or closely related occupation) performing statistical analysis, and data extraction, transformation, and summarization to support and inform marketing strategies within the financial services industry.\u00A0

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Or, alternatively, Master s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and three (3) year of experience as a Senior Manager, Data Analytics and Insights (or closely related occupation) performing statistical analysis, and data extraction, transformation, and summarization to support and inform marketing strategies within the financial services industry.\u00A0

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Skills and Knowledge

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Candidate must also possess:\u00A0

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• Demonstrated Expertise (\u201CDE\u201D) scoping out data availability from sources and extracting marketing, sales, finance, and customer data for analysis, using unstructured, semi-structured, and structured databases Snowflake, Amazon Web Services (AWS) Athena, and Oracle SQL; Preparing data for analytics by integrating data across systems using data wrangling techniques to develop an analytical roadmap.\u00A0

• DE acting as a member of an analytics team responsible for performing data modeling on raw data to create programmatic scripts that extract, transform, wrangle, and manipulate data, using SQL, Python, R, or MS Excel; performing advanced analytics techniques\u2014statistical or predictive modelling (machine learning algorithms) to implement novel business solutions using tools like Applied Predictive Technologies (APT).\u00A0

• DE leveraging analytical findings to develop key performance indicators (KPIs) and creating interactive business results dashboards to present actionable insights or recommendations to the senior management in a conceivable format using BI tools -- Tableau, Power BI, and Qlik; collaborating with cross-functional teams in an agile environment to formulate hypotheses by Translating high-level business problems into more specific questions which can be answered through data analyses and prioritizing, sequencing, documenting the steps involved using tools such as JIRA, Confluence, and MURAL.\u00A0

• DE designing and implementing digital measurement strategies, reporting and analytics to track customer journey/pathing metrics and interactions; proposing ideas to add or modify webpage features to improve customer digital experiences using A/B testing or experimentation -- to drive business decisions and recommendations using Adobe Analytics and Google Analytics.\u00A0

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Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a

, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.

blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation,

, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to