Insight Global
Help Desk Support Specialist
Insight Global, Chesterfield, Missouri, United States, 63005
Onsite requirements:
4 days onsite, 1 day WFHShift:
Saturday-Wednesday 12-9PMRequired Skills & Experience1+ years' experience within an IT roleStrong customer service experienceExperience with password resetsVPN troubleshooting experienceExperience troubleshooting Microsoft Office Suite applicationsInterest/college education within IT with an aptitude to learn new tools/technologiesNice to Have Skills & ExperienceExperience doing password resets within Active DirectoryExperience working with a ticketing system (ServiceNow or Cherwell)Job DescriptionInsight Global is looking to add a Support Desk Analyst to our client's team in the St. Louis, MO area. This individual will be responsible for supporting internal customers who are having issues logging into internal systems. These systems could include email, Active Directory, internal billing systems, and so on. This person will take anywhere from 30-60 calls per day and each call will be about 10 minutes long. If they cannot resolve the issue during the call, it's their responsibility to escalate the problem to the Desktop Support Team. They will create an incident ticket and be responsible for providing excellent customer service to understand the issue and resolve in a timely manner. They will go through a weeklong training session where they will shadow someone and listen to calls on the first day, attend a training session for 2-3 days where they are learning about all of the internal systems and how to troubleshoot password issues for each system. During their second week they will shadow someone and begin taking calls so that they can get comfortable in the role before being on their own.
4 days onsite, 1 day WFHShift:
Saturday-Wednesday 12-9PMRequired Skills & Experience1+ years' experience within an IT roleStrong customer service experienceExperience with password resetsVPN troubleshooting experienceExperience troubleshooting Microsoft Office Suite applicationsInterest/college education within IT with an aptitude to learn new tools/technologiesNice to Have Skills & ExperienceExperience doing password resets within Active DirectoryExperience working with a ticketing system (ServiceNow or Cherwell)Job DescriptionInsight Global is looking to add a Support Desk Analyst to our client's team in the St. Louis, MO area. This individual will be responsible for supporting internal customers who are having issues logging into internal systems. These systems could include email, Active Directory, internal billing systems, and so on. This person will take anywhere from 30-60 calls per day and each call will be about 10 minutes long. If they cannot resolve the issue during the call, it's their responsibility to escalate the problem to the Desktop Support Team. They will create an incident ticket and be responsible for providing excellent customer service to understand the issue and resolve in a timely manner. They will go through a weeklong training session where they will shadow someone and listen to calls on the first day, attend a training session for 2-3 days where they are learning about all of the internal systems and how to troubleshoot password issues for each system. During their second week they will shadow someone and begin taking calls so that they can get comfortable in the role before being on their own.