Get It Recruit Hospitality
Director of Global Audio Video (AV) Infrastructure and Support
Get It Recruit Hospitality, Newark, New Jersey, us, 07175
About The Role
We are seeking a dynamic and strategic individual to lead our global AV infrastructure and support. In this role, you will oversee AV deployment and support, guide live events execution, manage AV projects, and hire and develop talent. You will lead a team that designs, delivers, optimizes, and supports various AV solutions including conference rooms, event spaces, and digital signage.Your team will provide global support, working closely with tech teams, facilities stakeholders, finance partners, and leadership to deliver exceptional customer experiences.About YouYou are a strategic thinker, influenced by technology and culture, with a strong focus on daily task execution to maintain high customer service standards. You have a proven track record in building out AV infrastructure and supporting live events. As a leader, you are passionate about developing yourself and your team.You are comfortable dealing with ambiguity, managing risks, and have the situational awareness to anticipate and resolve potential issues. You always strive to find the root cause of problems and solve them with a bigger picture in mind. We look for individuals who take responsibility, set high standards, and see every failure as an opportunity to learn.ResponsibilitiesLead a team of onsite AV Support Engineers responsible for day-to-day end-user AV support and maintenance of conference and meeting rooms hardware.Manage inventories, budgets, and life cycle management.Develop and execute strategic new initiatives to enhance AV services.Ensure project plans are on target and executed comprehensively.Monitor the live event program and find opportunities to execute more efficiently and delight our customers.Serve as an escalation point for the team and provide technical leadership to appropriate personnel.Maintain relationships with key stakeholders across the business.Manage and optimize relationships with vendors to augment your team’s capacity and capabilities.Create regular reports to share insights with leadership.Hire, coach, and mentor to build talented and effective teams.Own your team’s operational excellence, including creation and monitoring of metrics and alerts, gathering and analyzing customer feedback, regular scrutinization of processes, and maintaining documentation.Basic Qualifications7+ years of experience working with AV teams.3+ years of experience architecting, designing, and implementing AV infrastructure.3+ years of experience managing projects, budgets, and inventory life cycles.3+ years of experience creating code for AV platforms.Experience with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure, and Poly; control systems, DTP systems, matrix switchers, extenders, and audio DSPs.Experience with network technology including video and audio over IP (e.g., Dante / AES).Experience working with networking and general IT teams and familiarity with related core services, such as DNS, DHCP, and Email.5+ years of people management experience.3+ years of experience supporting live events.Preferred QualificationsExperience supporting video conference and teleconference equipment.Certifications such as CTS, CTS-I or CTS-D, Cedia equivalent, Crestron DMC-T or DMC-E, SynAudCon Training, CTI-P101 Foundations of Crestron Programming, CompTia Network+, and Cisco Certified Network Associate (CCNA).Additional Certifications or formal training by AV manufacturers (e.g., Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.).Experience implementing Digital Signage, specifically video walls.Experience managing vendors and procurement of software, hardware, and resources.Experience with project management and project management certification.Action-oriented strategic thinker with the ability to thrive in an ambiguous environment.Detail-oriented to ensure project success.Strong verbal and communication skills.Self-starter with the ability to multi-task and work in a fast-paced environment.Ability to operate with autonomy with little oversight or direction.Our CommitmentWe are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.LocationWe are open to hiring candidates to work out of Newark, NJ, USA.Workplace ModelOur hybrid workplace model offers employees the flexibility between gathering in a common office space (work from hub) and remote work (work from home).Join us in shaping the future of audio storytelling and transforming lives through the power of stories.Employment Type: Full-Time
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We are seeking a dynamic and strategic individual to lead our global AV infrastructure and support. In this role, you will oversee AV deployment and support, guide live events execution, manage AV projects, and hire and develop talent. You will lead a team that designs, delivers, optimizes, and supports various AV solutions including conference rooms, event spaces, and digital signage.Your team will provide global support, working closely with tech teams, facilities stakeholders, finance partners, and leadership to deliver exceptional customer experiences.About YouYou are a strategic thinker, influenced by technology and culture, with a strong focus on daily task execution to maintain high customer service standards. You have a proven track record in building out AV infrastructure and supporting live events. As a leader, you are passionate about developing yourself and your team.You are comfortable dealing with ambiguity, managing risks, and have the situational awareness to anticipate and resolve potential issues. You always strive to find the root cause of problems and solve them with a bigger picture in mind. We look for individuals who take responsibility, set high standards, and see every failure as an opportunity to learn.ResponsibilitiesLead a team of onsite AV Support Engineers responsible for day-to-day end-user AV support and maintenance of conference and meeting rooms hardware.Manage inventories, budgets, and life cycle management.Develop and execute strategic new initiatives to enhance AV services.Ensure project plans are on target and executed comprehensively.Monitor the live event program and find opportunities to execute more efficiently and delight our customers.Serve as an escalation point for the team and provide technical leadership to appropriate personnel.Maintain relationships with key stakeholders across the business.Manage and optimize relationships with vendors to augment your team’s capacity and capabilities.Create regular reports to share insights with leadership.Hire, coach, and mentor to build talented and effective teams.Own your team’s operational excellence, including creation and monitoring of metrics and alerts, gathering and analyzing customer feedback, regular scrutinization of processes, and maintaining documentation.Basic Qualifications7+ years of experience working with AV teams.3+ years of experience architecting, designing, and implementing AV infrastructure.3+ years of experience managing projects, budgets, and inventory life cycles.3+ years of experience creating code for AV platforms.Experience with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure, and Poly; control systems, DTP systems, matrix switchers, extenders, and audio DSPs.Experience with network technology including video and audio over IP (e.g., Dante / AES).Experience working with networking and general IT teams and familiarity with related core services, such as DNS, DHCP, and Email.5+ years of people management experience.3+ years of experience supporting live events.Preferred QualificationsExperience supporting video conference and teleconference equipment.Certifications such as CTS, CTS-I or CTS-D, Cedia equivalent, Crestron DMC-T or DMC-E, SynAudCon Training, CTI-P101 Foundations of Crestron Programming, CompTia Network+, and Cisco Certified Network Associate (CCNA).Additional Certifications or formal training by AV manufacturers (e.g., Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.).Experience implementing Digital Signage, specifically video walls.Experience managing vendors and procurement of software, hardware, and resources.Experience with project management and project management certification.Action-oriented strategic thinker with the ability to thrive in an ambiguous environment.Detail-oriented to ensure project success.Strong verbal and communication skills.Self-starter with the ability to multi-task and work in a fast-paced environment.Ability to operate with autonomy with little oversight or direction.Our CommitmentWe are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.LocationWe are open to hiring candidates to work out of Newark, NJ, USA.Workplace ModelOur hybrid workplace model offers employees the flexibility between gathering in a common office space (work from hub) and remote work (work from home).Join us in shaping the future of audio storytelling and transforming lives through the power of stories.Employment Type: Full-Time
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