Flexera
Senior Technical Support Engineer
Flexera, Itasca, Illinois, United States, 60143
locations Itasca, IL time type Full time posted on Posted Today job requisition id 14310
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environments-from on-premises to SaaS to containers to cloud.We're transforming the software industry. We're Flexera. With
more than 50,000 customers
across the world, we're achieving that goal. But we know we can't do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why
we're consistently recognized by Gartner, Forrester and IDC
as a category leader in the marketplace. Learn more at
flexera.comRevenera is seeking a customer service professional with a love of problem-solving to join their Technical Support Department.If you have exposure to coding, academic or self-taught, and customer service experience - this role is a logical step in your career.Responsibilities:Verify support agreementsCreate and update support cases/service requestsProvide support assistance on specific Revenera Software productsAccept service requests which were not resolvable by the 1st tier teamReplicate customer issues in-house, regardless of OSOwn and resolve support inquiries of medium to high level complexityProvide timely responses and regular updates on support casesTransition issues to the Engineering team for further investigation when the case is unable to be solved within the specified guidelinesContribute to the knowledge base and actively use the existing documents in the resolution of support casesProperly document support inquiries using the CRM systemProvide mentorship and training to Technical Support Engineers as neededProactively keep management informed of critical customer issues/concernsRequired Experience & Skills:Bachelor's degree in a technical related field or equivalent work experienceExperience providing technical support for Windows, Linux, and other UNIX operating systems and related softwareBasic programming and scripting knowledge in one or more languages including C++, C#, Java, and PowershellStrong customer orientation and dedicationGood communication and interpersonal skills (works well individually and as part of team)Fluent in verbal and written EnglishAbility to manage multiple tasksEnjoys problem solving and approaches them analytically and methodicallyEagerness to learn new technologies/skillsThe ability to replicate a customer issue in-house regardless of OSFamiliarity with developer software toolsWindows administration skillsDesired:Technical Support experience a plusExperience working in a SaaS environmentUnderstanding of Revenera productsSalesforce ExperienceExperience working with SOAP and REST APIs#LI-Hybrid#LI-DL1#TechnicalSupport
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environments-from on-premises to SaaS to containers to cloud.We're transforming the software industry. We're Flexera. With
more than 50,000 customers
across the world, we're achieving that goal. But we know we can't do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why
we're consistently recognized by Gartner, Forrester and IDC
as a category leader in the marketplace. Learn more at
flexera.comRevenera is seeking a customer service professional with a love of problem-solving to join their Technical Support Department.If you have exposure to coding, academic or self-taught, and customer service experience - this role is a logical step in your career.Responsibilities:Verify support agreementsCreate and update support cases/service requestsProvide support assistance on specific Revenera Software productsAccept service requests which were not resolvable by the 1st tier teamReplicate customer issues in-house, regardless of OSOwn and resolve support inquiries of medium to high level complexityProvide timely responses and regular updates on support casesTransition issues to the Engineering team for further investigation when the case is unable to be solved within the specified guidelinesContribute to the knowledge base and actively use the existing documents in the resolution of support casesProperly document support inquiries using the CRM systemProvide mentorship and training to Technical Support Engineers as neededProactively keep management informed of critical customer issues/concernsRequired Experience & Skills:Bachelor's degree in a technical related field or equivalent work experienceExperience providing technical support for Windows, Linux, and other UNIX operating systems and related softwareBasic programming and scripting knowledge in one or more languages including C++, C#, Java, and PowershellStrong customer orientation and dedicationGood communication and interpersonal skills (works well individually and as part of team)Fluent in verbal and written EnglishAbility to manage multiple tasksEnjoys problem solving and approaches them analytically and methodicallyEagerness to learn new technologies/skillsThe ability to replicate a customer issue in-house regardless of OSFamiliarity with developer software toolsWindows administration skillsDesired:Technical Support experience a plusExperience working in a SaaS environmentUnderstanding of Revenera productsSalesforce ExperienceExperience working with SOAP and REST APIs#LI-Hybrid#LI-DL1#TechnicalSupport
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.