LanceSoft
Help Desk Technician
LanceSoft, Jackson, Mississippi, United States, 39200
Job Description:Position Description and Job Skill Set
Description of the job functions the contractor will be expected to perform.This Help Desk Technician will provide essential technical support and assistance to end-users, ensuring the smooth operation of systems, software, and hardware.This role involves responding to user inquiries, diagnosing issues, and offering solutions to users at the office or working remotely.The technician will troubleshoot problems related to network connectivity, system performance, software applications, and other IT-related matters.Common tasks will include imaging PCs, issuing equipment to MDCPS employees, providing user support for internal applications, helping with mobile and VoIP phones, and general troubleshooting of user reported hardware/software issues.Technician is responsible for logging and tracking issues through an ITSM ticketing system and escalating more complex problems to higher-level IT staff when necessary.Additionally, the technician may assist in setting up new equipment, managing inventory, managing user accounts, maintaining documentation, and similar tasks as requested.Strong communication skills, technical proficiency, and a customer-service mindset are essential for success in this role. The technician ensures that all user issues are resolved promptly and efficiently, helping to minimize downtime and maintain productivity. Required Skills/ExperienceProvide the minimum required skills and/or experience the contractor must possess to qualify for this position.These requirements will be transferred to the Score Sheet and candidates without these requirements reflected on their resume will NOT be presented to the manager for consideration.Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems.
Preferred/Not Required:
Provide any skills/experience that would be helpful for the candidate to possess but not required. Examples: Previous supervisory experience, WebLogic experience helpful, etc.Experience with KACE ITSM system, Smart Deploy/PDQ suite of products, supporting Citrix, Microsoft M365
Employee Benefits:At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits. (To be bought)
Four options of Medical InsuranceDental and Vision Insurance401k ContributionsCritical Illness InsuranceVoluntary Permanent Life InsuranceAccident InsuranceOther Employee Perks
About LanceSoftLanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.
EEO EmployerLanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Description of the job functions the contractor will be expected to perform.This Help Desk Technician will provide essential technical support and assistance to end-users, ensuring the smooth operation of systems, software, and hardware.This role involves responding to user inquiries, diagnosing issues, and offering solutions to users at the office or working remotely.The technician will troubleshoot problems related to network connectivity, system performance, software applications, and other IT-related matters.Common tasks will include imaging PCs, issuing equipment to MDCPS employees, providing user support for internal applications, helping with mobile and VoIP phones, and general troubleshooting of user reported hardware/software issues.Technician is responsible for logging and tracking issues through an ITSM ticketing system and escalating more complex problems to higher-level IT staff when necessary.Additionally, the technician may assist in setting up new equipment, managing inventory, managing user accounts, maintaining documentation, and similar tasks as requested.Strong communication skills, technical proficiency, and a customer-service mindset are essential for success in this role. The technician ensures that all user issues are resolved promptly and efficiently, helping to minimize downtime and maintain productivity. Required Skills/ExperienceProvide the minimum required skills and/or experience the contractor must possess to qualify for this position.These requirements will be transferred to the Score Sheet and candidates without these requirements reflected on their resume will NOT be presented to the manager for consideration.Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems.
Preferred/Not Required:
Provide any skills/experience that would be helpful for the candidate to possess but not required. Examples: Previous supervisory experience, WebLogic experience helpful, etc.Experience with KACE ITSM system, Smart Deploy/PDQ suite of products, supporting Citrix, Microsoft M365
Employee Benefits:At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits. (To be bought)
Four options of Medical InsuranceDental and Vision Insurance401k ContributionsCritical Illness InsuranceVoluntary Permanent Life InsuranceAccident InsuranceOther Employee Perks
About LanceSoftLanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.
EEO EmployerLanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.