Élan Partners
IT Help Desk Support (contract - onsite in Irving, TX)
Élan Partners, Irving, Texas, United States, 75084
IT Help Desk Support (contract - onsite in Irving, TX)
re you intrigued by hardware and software challenges and enjoy working in a fast-paced and fun environment? Do you enjoy solving problems, determining root causes and implementing solutions? This could be your next exciting opportunity! Requirements:
Strong knowledge of PC/Mac (a plus for MAC) environments, including: hardware, software, and printers.Customer oriented mindset with the ability to relay technical information into understandable terms for employees and customers.Ticketing System Experience - Halo or Service Now are preferred; others will be consideredStrong attention to detail, along with organizational and time management skills are a must.After hours' support/availability as required to support our global offices.Ability to troubleshoot printers.Some basic networking knowledge will be helpful.Willingness to learn and follow directions from the Help Desk Manager and team.Analyze, evaluate and prepare recommendations for system improvements, optimizations and developmentExcellent verbal and written communication skills.Ability to conduct research into issues as required.Current Certifications must have CompTIA A+, or CompTIA N+, or MCP (may consider other equivalent experience and/or Certifications) Apple ACMT Certification is a plusAssociates Degree and/or 2+ years of related work experience.Responsibilities:
Provide hardware and software technical assistance for support requests related to company computer systems and peripherals in both an office and warehouse environment.Support US offices during their off-hours.Diagnose, troubleshoot, and resolve/escalate issues reported to the help desk.Monitor, manage, and document all actions and solutions into ServiceNow ITSM.Respond to requests via email, in person, or over the phone using remote assistance tools.Follow up on outstanding requests and ensure timely resolution.Install, modify, and repair computer and printer hardware and software.Setup and configure computers and peripherals for on-boarding of new employees.Maintain inventory of company computer equipment, peripherals, and supplies.Core In-Office Hours - Mon-Fri 8:30am-5:30pm CST
re you intrigued by hardware and software challenges and enjoy working in a fast-paced and fun environment? Do you enjoy solving problems, determining root causes and implementing solutions? This could be your next exciting opportunity! Requirements:
Strong knowledge of PC/Mac (a plus for MAC) environments, including: hardware, software, and printers.Customer oriented mindset with the ability to relay technical information into understandable terms for employees and customers.Ticketing System Experience - Halo or Service Now are preferred; others will be consideredStrong attention to detail, along with organizational and time management skills are a must.After hours' support/availability as required to support our global offices.Ability to troubleshoot printers.Some basic networking knowledge will be helpful.Willingness to learn and follow directions from the Help Desk Manager and team.Analyze, evaluate and prepare recommendations for system improvements, optimizations and developmentExcellent verbal and written communication skills.Ability to conduct research into issues as required.Current Certifications must have CompTIA A+, or CompTIA N+, or MCP (may consider other equivalent experience and/or Certifications) Apple ACMT Certification is a plusAssociates Degree and/or 2+ years of related work experience.Responsibilities:
Provide hardware and software technical assistance for support requests related to company computer systems and peripherals in both an office and warehouse environment.Support US offices during their off-hours.Diagnose, troubleshoot, and resolve/escalate issues reported to the help desk.Monitor, manage, and document all actions and solutions into ServiceNow ITSM.Respond to requests via email, in person, or over the phone using remote assistance tools.Follow up on outstanding requests and ensure timely resolution.Install, modify, and repair computer and printer hardware and software.Setup and configure computers and peripherals for on-boarding of new employees.Maintain inventory of company computer equipment, peripherals, and supplies.Core In-Office Hours - Mon-Fri 8:30am-5:30pm CST