EPATHUSA
Helpdesk Tech
EPATHUSA, Jackson, Mississippi, United States, 39200
Job DescriptionThe State of Mississippi is seeking a Help Desk Technician who will provide essential technical support and assistance to end-users, ensuring smooth operation of systems, software and hardware. Additional responsibilities include:
Responding to user inquiries, diagnosing issues and offering solutions to users at the office or work remotely.Troubleshoot problems related to network connectivity, system performance, software applications and other IT-related matters.Imaging PCs, issuing equipment to MDCPS employees.Providing user support for internal applications.Providing assistance with mobile and VoIP phones.General troubleshooting of user reported hardware/software issues.Logging and tracking issues through the ITSM ticketing systems and escalating more complex problems to higher-level IT staff when necessary.Assist in setting up new equipment.Managing inventory and user accounts.Maintaining documentation.Requirements
Minimum of 3 years experience performing help desk duties and supporting Windows 10 and 11 operating systems. Experience with KACE ITSM system, SmartDeploy/PDQ suite of products, supporting Citrix and Microsoft M365 is preferred, but not required
Benefits
Benefit Package includes:
Paid time off for Holidays, Sick and VacationInsurance for Medical, Dental, Vision and Life401K including Employer Match at eligibility
Responding to user inquiries, diagnosing issues and offering solutions to users at the office or work remotely.Troubleshoot problems related to network connectivity, system performance, software applications and other IT-related matters.Imaging PCs, issuing equipment to MDCPS employees.Providing user support for internal applications.Providing assistance with mobile and VoIP phones.General troubleshooting of user reported hardware/software issues.Logging and tracking issues through the ITSM ticketing systems and escalating more complex problems to higher-level IT staff when necessary.Assist in setting up new equipment.Managing inventory and user accounts.Maintaining documentation.Requirements
Minimum of 3 years experience performing help desk duties and supporting Windows 10 and 11 operating systems. Experience with KACE ITSM system, SmartDeploy/PDQ suite of products, supporting Citrix and Microsoft M365 is preferred, but not required
Benefits
Benefit Package includes:
Paid time off for Holidays, Sick and VacationInsurance for Medical, Dental, Vision and Life401K including Employer Match at eligibility