V-Soft Consulting Group
Helpdesk Tech
V-Soft Consulting Group, Jackson, Mississippi, United States, 39200
Helpdesk TechPrimary Location: Jackson, Mississippi
V-Soft Consulting is currently hiring for a
Helpdesk Tech
for our premier client in
Jackson, Mississippi .
Education and Experience "
Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems.
Preferred:
Provide any skills/experience that would be helpful for the candidate to possess but not required. Examples: Previous supervisory experience, WebLogic experience helpful, etc.Experience with KACE ITSM system, SmartDeploy/PDQ suite of products, supporting Citrix, Microsoft M365.
Knowledge, Skills and Abilities "
Strong communication skills, technical proficiency, and a customer-service mindset are essential for success in this role.
WHAT YOU'LL DO:Job Responsibilities:
Responding to user inquiries, diagnosing issues, and offering solutions to users at the office or working remotely.This Help Desk Technician will provide essential technical support and assistance to end-users, ensuring the smooth operation of systems, software, and hardware.The technician will troubleshoot problems related to network connectivity, system performance, software applications, and other IT-related matters.Common tasks will include imaging PCs, issuing equipment to MDCPS employees, providing user support for internal applications, providing assistance with mobile and VoIP phones, and general troubleshooting of user reported hardware/software issues.Responsible for logging and tracking issues through an ITSM ticketing system and escalating more complex problems to higher-level IT staff when necessary.Additionally, the technician may assist in setting up new equipment, managing inventory, managing user accounts, maintaining documentation, and similar tasks as requested.Ensures that all user issues are resolved promptly and efficiently, helping to minimize downtime and maintain productivity.
Interested?Qualified candidates should send their resumes to
akagitapu@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
#LI-KA1
V-Soft Consulting is currently hiring for a
Helpdesk Tech
for our premier client in
Jackson, Mississippi .
Education and Experience "
Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems.
Preferred:
Provide any skills/experience that would be helpful for the candidate to possess but not required. Examples: Previous supervisory experience, WebLogic experience helpful, etc.Experience with KACE ITSM system, SmartDeploy/PDQ suite of products, supporting Citrix, Microsoft M365.
Knowledge, Skills and Abilities "
Strong communication skills, technical proficiency, and a customer-service mindset are essential for success in this role.
WHAT YOU'LL DO:Job Responsibilities:
Responding to user inquiries, diagnosing issues, and offering solutions to users at the office or working remotely.This Help Desk Technician will provide essential technical support and assistance to end-users, ensuring the smooth operation of systems, software, and hardware.The technician will troubleshoot problems related to network connectivity, system performance, software applications, and other IT-related matters.Common tasks will include imaging PCs, issuing equipment to MDCPS employees, providing user support for internal applications, providing assistance with mobile and VoIP phones, and general troubleshooting of user reported hardware/software issues.Responsible for logging and tracking issues through an ITSM ticketing system and escalating more complex problems to higher-level IT staff when necessary.Additionally, the technician may assist in setting up new equipment, managing inventory, managing user accounts, maintaining documentation, and similar tasks as requested.Ensures that all user issues are resolved promptly and efficiently, helping to minimize downtime and maintain productivity.
Interested?Qualified candidates should send their resumes to
akagitapu@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
#LI-KA1