ZEEKTEK
Lead Customer Insights Analyst
ZEEKTEK, St Louis, Missouri, United States,
We have a 6 month contract to hire position open for a Lead Customer Insights Analyst position. The position is 100% remote and can sit anywhere in the US. The working hours are central time zone.
Skills: (in order of importance) Qualtrics Customer XM and XM Discover Advanced Proficiency, SQL, R, Python, SPSS, PowerBI, Tableau,
Mandatory skills:1.Manage large multi-data source, multi-method data consolidation2. Creating Cross Channel Insight Reports and predictive models3. Voice of Customer Research4. Qualtrics / Clarabridge5. SPSS6. SQL7. Healthcare Insurance or Insurance
day to day responsibilities:Understanding member and provider experiences so as to provide leadership teams with actionable insights for improving them.Advising on analytical strategies to help teams produce cross-channel actionable insights along with conducting quantitative studies (e.g. surveys and channel interaction analysis) with various types of customersDescribe the performance expectations/metrics for this individual and their team:
Produce deliverables that are easy to consume and be able to present actionable insights to senior business executivesWhat previous job titles or background work will in this role?
Insights Analyst, CX Analyst, VOC AnalystInternal/External Groups with which the Candidate will interface:
Required Skills/Experience:
Preferred Skills/ Experience:
1.
Conducting surveys, analyzing findings, producing actionable insights
1.
Building ticketing modules and workflows
2.
Creating taxonomies, dashboards and reports to turn data into actionable insights
2.
Creating service recovery / inner loop processes
3.
Creating cross-channel and cross-tabulation CX/VOC analysis models and summary dashboards and reports
3.
Using data analytics to create predictive models
Education Requirement:
Masters or years of experience equivalent (6+ years in CX / VOC analytics roles)
Education Preferred:
Bachelor's Degree in Market Research or Analytics, Computer/Data Science, Statistics, CX/UX Research or Analysis or similar field
Software Skills Required:
(in order of importance) Qualtrics Customer XM and XM Discover Advanced Proficiency, SQL, R, Python, SPSS, PowerBI, Tableau,
Skills: (in order of importance) Qualtrics Customer XM and XM Discover Advanced Proficiency, SQL, R, Python, SPSS, PowerBI, Tableau,
Mandatory skills:1.Manage large multi-data source, multi-method data consolidation2. Creating Cross Channel Insight Reports and predictive models3. Voice of Customer Research4. Qualtrics / Clarabridge5. SPSS6. SQL7. Healthcare Insurance or Insurance
day to day responsibilities:Understanding member and provider experiences so as to provide leadership teams with actionable insights for improving them.Advising on analytical strategies to help teams produce cross-channel actionable insights along with conducting quantitative studies (e.g. surveys and channel interaction analysis) with various types of customersDescribe the performance expectations/metrics for this individual and their team:
Produce deliverables that are easy to consume and be able to present actionable insights to senior business executivesWhat previous job titles or background work will in this role?
Insights Analyst, CX Analyst, VOC AnalystInternal/External Groups with which the Candidate will interface:
Required Skills/Experience:
Preferred Skills/ Experience:
1.
Conducting surveys, analyzing findings, producing actionable insights
1.
Building ticketing modules and workflows
2.
Creating taxonomies, dashboards and reports to turn data into actionable insights
2.
Creating service recovery / inner loop processes
3.
Creating cross-channel and cross-tabulation CX/VOC analysis models and summary dashboards and reports
3.
Using data analytics to create predictive models
Education Requirement:
Masters or years of experience equivalent (6+ years in CX / VOC analytics roles)
Education Preferred:
Bachelor's Degree in Market Research or Analytics, Computer/Data Science, Statistics, CX/UX Research or Analysis or similar field
Software Skills Required:
(in order of importance) Qualtrics Customer XM and XM Discover Advanced Proficiency, SQL, R, Python, SPSS, PowerBI, Tableau,