Application Support Analyst

JOB TITLE: Application Support AnalystJOB LOCATION: Boston MAWAGE RANGE*: $52-58JOB NUMBER: 24-01666REQUIRED EXPERIENCE:A Bachelor's degree in Computer Science or related field.Four (4) years of experience in information systems programming and analysis including design, development, and implementation.Three (3) years of experience working with relational data bases (Oracle or Microsoft SQL Server)Three (3) years hands-on experience writing SQL queries with multiple tablesEffective organizational and analytical skillsHands-on experience with relational data basesHands-on experience with complex SQL queriesAbility to learn complex applications from both the user perspective and the administrative/”back end” perspectiveJOB DESCRIPTIONThe Application Support Analyst will be a member of the Applications Team in the IT Department. The candidate will be responsible for learning the applications supported, level 2 & 3 user support, minor programming tasks, extensive pre-release testing, and other support tasks for enterprise-wide applications. These include but are not limited to applications that track vehicle maintenance, known as Maintenance Control and Reporting System (MCRS2); facilities and Maintenance of Way, known as Trapeze EAM; and the application that supports warehouse and stockroom activities, called Inventory Data Collection System (IDCS). Duties and Responsibilities Learn off-the-shelf applications largely via self-study, both from the users' perspectives and the support team perspectiveWork with users to resolve tiers 2 and 3 application or technical problemsWork with users to define business requirements; define and implement processes for these requirementsPerform systems testing on enhancements, upgrades, or modification projectsPrepare detailed report specifications for reports requested by usersWrite and test requested reports utilizing Crystal Reports, SQL language, or other query toolsTrain users on application functions, features and operationsWrite or provide succinct production documentation as requiredTroubleshoot and identify root cause analysis for systems issuesEqual Opportunity Employer Veterans/Disabled* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.