Desktop Support Technician

This is a 100% on-site position in Trenton, NJ and will be responsible for providing in-person computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process.Qualifications:3+ years of professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support3+ years of professional work experience supporting and troubleshooting PC's running Windows 10 and 113+ years of professional work experience troubleshooting Dell pc hardware issues.3+ years of professional work experience supporting troubleshooting PC peripheral devices3+ years of professional work experience with the most recent version of the Microsoft Office Suite3+ years of professional work experience imaging computers and physically setting up computers/monitors such as SCCM3+ years of professional work experience using remote assistance tools such as Quick Assist or GoToAssist3+ years of professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint)Possesses user friendly customer service skillsExperience with Absolute ComputraceExperience with hard drive encryption tools such as BitlockerResponsibilities:Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.Responds in person to helpdesk tickets.Responds to help desk tickets.Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.Builds and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems.