PPG Industries
Customer Business Support Specialist
PPG Industries, Sylmar, California, us, 91392
As a Customer Support Specialist, you will operate in a day-to-day mode with strong emphasis on servicing customers and assigned territory within the Aerospace Division. The assigned customer accounts may be large in sales volume. You will be the focal point for Customers, Sales, Marketing, Manufacturing, Transportation, Accounting and Credit Department personnel to provide resolution support to both internal and external customers. This is a Hybrid position based out of our Sylmar, CA. facility. You will report to the Business Specialist Supervisor.
Key Responsibilities .Responsible for managing the customer process from quotes through order shipment.Responsible for ensuring follow-up and support to customers and their requirements are met.Ensure responses are made promptly to all requests to minimize delays in processing orders or the customer receiving their materials.Responsible for ensuring you obtain late order information and notify customers of any delays with their orders.Must keep appropriate stakeholders informed about the problems/solutions about the customer and achievement of KPIsWorks with the appropriate stakeholders to conceive and develop solutions to complex administrative problems using accepted techniques and practices.Communicate with a global customer base in positive and difficult situations.Deploy lean principles to achieve continuous improvement.
QualificationsBachelor's degree or an equivalent combination of education and experience.3+ years of experience in a customer support role or similar in a Manufactuing industryUS CitizenStrong communication, collaboration and customer support skillsSalary Range %65,000-$70,000 plus annual bonusPPGs loneintervall och formaner kan variera beroende pa marknad, vilket gor att vi kan kompensera anstallda konkurrenskraftigt pa olika geografiska marknader. PPG tar hansyn till flera faktorer for att fatta beslut om ersattning, inklusive, men inte begransat till, kompetens, erfarenhet och fortbildning, kvalifikationer och utbildning, licenser och certifieringar samt andra organisatoriska behov. Andra incitament kan galla.
Vara formansprogram for anstallda ar utformade for att stodja vara anstalldas halsa och valbefinnande. Forsakringsskydd och formaner ar utformade i enlighet med kollektivavtal samt arbetsrattliga lagar och avtal.About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
Key Responsibilities .Responsible for managing the customer process from quotes through order shipment.Responsible for ensuring follow-up and support to customers and their requirements are met.Ensure responses are made promptly to all requests to minimize delays in processing orders or the customer receiving their materials.Responsible for ensuring you obtain late order information and notify customers of any delays with their orders.Must keep appropriate stakeholders informed about the problems/solutions about the customer and achievement of KPIsWorks with the appropriate stakeholders to conceive and develop solutions to complex administrative problems using accepted techniques and practices.Communicate with a global customer base in positive and difficult situations.Deploy lean principles to achieve continuous improvement.
QualificationsBachelor's degree or an equivalent combination of education and experience.3+ years of experience in a customer support role or similar in a Manufactuing industryUS CitizenStrong communication, collaboration and customer support skillsSalary Range %65,000-$70,000 plus annual bonusPPGs loneintervall och formaner kan variera beroende pa marknad, vilket gor att vi kan kompensera anstallda konkurrenskraftigt pa olika geografiska marknader. PPG tar hansyn till flera faktorer for att fatta beslut om ersattning, inklusive, men inte begransat till, kompetens, erfarenhet och fortbildning, kvalifikationer och utbildning, licenser och certifieringar samt andra organisatoriska behov. Andra incitament kan galla.
Vara formansprogram for anstallda ar utformade for att stodja vara anstalldas halsa och valbefinnande. Forsakringsskydd och formaner ar utformade i enlighet med kollektivavtal samt arbetsrattliga lagar och avtal.About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.