VP, Operations - PDS Industries

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   We are seeking a highly skilled and experienced Vice President to oversee the strategic planning and operational execution of our learning and development, business intelligence, risk & safety, process optimization, and technology functions. As the Vice President, you will play a crucial role in driving organizational growth, improving operational efficiencies, and promoting a culture of continuous improvement within the company.Responsibilities:Learning and Development:Develop and implement a comprehensive learning and development strategy for PDS dedicated account employees to enhance the knowledge, skills, and competencies of employees across all PDS accounts.Design and deliver training programs, workshops, and initiatives for PDS account leaders.Support training programs, workshops, and initiatives for all PDS dedicated account employees.Collaborate with subject matter experts to develop curriculum and content for onboarding, leadership development, technical training, and professional growth.Ensure effective metrics are in place to measure the impact and effectiveness of learning initiatives.Human Resources:Participate in PDS dedicated account talent calibration exercises and succession planning. Develop framework and strategy to ensure effective calibration across a diverse set of accounts and employees.Support PDS account lead recruiting and onboarding.Develop framework for tracking and execute on actions and initiatives from JLL’s annual employee engagement survey.Support implementation of change management strategies developed by the PDS platform or as required due to organizational change.MarketingSupport planning and execution of PDS dedicated account client events including follow up reporting and action tracking.Support collection and dissemination of PDS dedicated account knowledge including bios, case studies, client success stories, etc.Business OperationsParticipate in and conduct analysis on PDS dedicated account financial reports. Partner with existing PDS industries leadership team to drive actions based on financial outcomes.Support client solutioning across PDS industries to ensure best outcomes for client needs.Support and lead cross-selling initiatives between PDS services and industries organizations.Develop standard operating procedures for the operations platform within the PDS dedicated account structure.Develop framework and strategy for assessing and updating commercial governance including participation in regular commercial review meetings.Partner with PDS industry leaders across PDS and Work Dynamics to drive towards optimal business enablement for PDS dedicated account teams.CommunicationsDevelop framework and drive execution of communications to PDS dedicated account employees including Town Halls, email distributions, employee recognition, and sharing of best practices/innovations.Develop framework and strategy for supporting Quarterly Business Reviews (QBR’s) for strategic PDS dedicated accounts.Business Intelligence:Develop and execute a business intelligence strategy to support data-driven decision-making throughout the organization.Support management and achievement of PDS dedicated account key performance indicators (KPIs) and implement systems and processes to monitor and analyze business performance.Collaborate with cross-functional teams to define data requirements, gather insights, and drive actionable insights to improve business outcomes including financial and HR data.Stay updated on industry trends and technologies to continually enhance the organization's business intelligence capabilities.Risk & Safety:Support implementation and reporting of PDS’ project review process.Develop and implement a PDS dedicated account audit strategy and scorecard, ensuring compliance with relevant JLL policies, regulations, and best practices.Identify, assess, and mitigate operational risks across various business functions.Collaborate with internal stakeholders to establish and implement safety programs, policies, and practices.Ensure appropriate crisis management plans are in place to mitigate risks and minimize the impact of potential incidents.Develop schedule for and execute on executive site visits to strategic PDS dedicated accounts.  Develop strategy for tracking active contracts and contract abstracts.Process Optimization:Lead process optimization initiatives (i.e. transformations) to streamline workflows, enhance operational efficiency, and reduce costs for PDS dedicated account teams.Analyze existing processes, identify improvement opportunities, and implement standardized methodologies.Collaborate with cross-functional teams to drive process improvement projects and ensure successful implementation.Establish metrics to track process performance and evaluate the effectiveness of optimization efforts.Technology:Collaborate with IT leaders to develop and execute a technology roadmap aligned with business objectives.Evaluate and implement technology solutions that enhance business processes, data management, operational efficiency, and customer experiences.Provide strategic guidance on emerging technologies that have the potential to transform the organization's operations.Stay informed about industry trends and advancements to recommend innovative technology solutions.Requirements:Bachelor's degree in a relevant field; advanced degree preferred.Proven experience in leadership roles overseeing learning and development, business intelligence, risk & safety, process optimization, and technology functions.Strong analytical and problem-solving skills with the ability to synthesize complex information and drive data-driven decisions.Excellent communication and presentation skills to interact with stakeholders at all levels of the organization.Proven track record of effectively managing cross-functional teams and driving change management initiatives.Solid understanding of industry trends, emerging technologies, and best practices in learning and development, business intelligence, risk & safety, process optimization, and technology.Some travel will be required.Join our team and contribute to our company's growth by spearheading the integration of learning and development, business intelligence, risk & safety, process optimization, and technology initiatives.Estimated total compensation for this position:145,000.00 – 185,000.00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.Location:Remote –Atlanta, GA, Boston, MA, Chicago, IL, Dallas, TX, Los Angeles, CA, New York, NY, Phoenix, AZ, Portland, OR, San Francisco, CA, Seattle, WA, Washington, DCIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests.This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: Atlanta, GA; Portland, OR; Los Angeles, CA; New York, NY; San Francisco, CA; Washington, DC; Chicago, IL; Dallas, TX; Seattle, WA; Phoenix, AZ; Boston, MAType: Full time