Record Storage Systems is a privately held, full-service document management provider located in Charlotte, N.C, serving the needs of professionals throughout North Carolina, South Carolina and beyond. The company was started in 1984 as a natural extension of Distribution Technology, a third-party logistics company headquartered in Charlotte since 1969. Distribution Technology recently celebrated its 50th anniversary and has built the company on innovative, dynamic technology solutions that help customers control distribution costs, increased speed to market, and streamline logistics processes.Record Storage Systems specializes in lifecycle document management services that offer professionals a variety of solutions to their document storage, scanning, electronic document management, and shredding needs. Celebrating over 30 years experience in the document management industry, we pride ourselves on offering customers strategic and customizable solutions that streamline their business practices, control costs, maximize efficiency, and help them stay compliant. Record Storage Systems is seeking an enthusiastic individual to join our team as an IT Assistant. As a leading provider of record management and document storage services, we are committed to delivering exceptional solutions that help businesses maximize efficiency and protect sensitive information. The IT Assistant will play a vital role in maintaining and optimizing our organization's technology infrastructure.In this position, you will be responsible for assisting with various IT tasks and supporting users across the company. The successful candidate will possess a strong technical aptitude, outstanding problem-solving skills, and a passion for helping others. This is an excellent opportunity for an entry-level professional looking to gain hands-on experience in the IT field.Responsibilities
Assist with troubleshooting and resolving hardware and software issues for end-usersInstall, configure, and maintain computer systems and peripheralsSet up and configure network equipment, including routers, switches, and access pointsConduct routine maintenance and updates on software and hardware systemsMaintain accurate records of IT inventory and assetsAssist with the implementation and maintenance of data backup and disaster recovery plansProvide on-site and remote technical support to users with varying levels of technical expertiseRequirementsAssociate degree in IT or a related field (Bachelor's degree preferred)Proficiency in troubleshooting and resolving computer hardware and software issuesKnowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPNsExperience with Windows operating systems and Microsoft Office applicationsFamiliarity with basic scripting or programming languages is a plusExcellent communication and interpersonal skillsStrong problem-solving abilities and attention to detailAbility to work independently and collaborate effectively with a teamRemote WorkersTools required for this position are internet access, phone, computer, etc.BenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Family Leave (Maternity, Paternity)Work From HomeSalary$70,000 - $100,000 Annually
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IT Assistant