Claims Specialist Sr.
CareerBuilder - Seattle, Washington, United States, 98127Work at CareerBuilder
Overview
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Overview
This position contributes to this company's success by protecting tax and unemployment insurance liability through researching, drafting, and communicating company responses to state unemployment claims within strict deadlines. Guides both internal and external contacts on the interpretation of partners employment information, and the company unemployment policies, procedures, and guidelines. Models and acts in accordance with the company's guiding principles.
Required Skills:
+ Experience working in a customer service
+ Human resources experience or education preferred
+ Experience researching, analyzing, and problem solving
+ Case management experience preferred
+ Ability to communicate clearly and concisely, both orally and in writing
+ Ability to handle confidential and sensitive information
+ Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
+ Analytical skills with the ability to provide appropriate information and referrals
+ Ability to work both independently and as a member of a team
+ Ability to work in a fast-paced and changing environment
+ Ability to conduct independent research and analysis
+ Ability to utilize multiple software programs simultaneously
+ Strong customer service skills with demonstrated composure and professionalism
Skills:
Claim, Claims processing, Data entry, unemployment claims, Microsoft Office, Customer service, case management
Top Skills Details:
Claim, Claims processing, Data entry, unemployment claims
Additional Skills & Qualifications:
+ Daily Responsibilities:
+ Researches, analyzes, and investigates partner separations in consultation with others in Partner Resources, external contacts or other departments outside PRO Solutions & Services
+ Builds claim responses; ensures the timely, courteous, and professional follow-up to incoming phone calls, and emails
+ Provides coaching and guidance to regional partner resource generalists, district managers, and store managers on the interpretation of Starbucks unemployment, policies and procedures
+ Provides strong customer service by effectively managing customer expectations while meeting customer needs
+ Develop effective working relationships with customers, team members, Starbucks partners, vendors and other Starbucks organizations
+ Effectively manages multiple cases, following up with customers, vendors, etc. to ensure a timely and satisfactory resolution. Reviews and updates cases for completion, accuracy, routing and resolution
+ Participates in cross-functional teams to successfully execute programs and projects
+ Maintains current knowledge on state-to-state unemployment processes, Partner Resources policies, procedures and best practices. Performs research and analysis to maintain expertise in specialized state unemployment policies, laws and regulations
+ Responsible and held accountable for maintaining and protecting the personal information of current and separated partners
+ Maintains regular and punctual attendance
Experience Level:
Intermediate Level
Description:
This position contributes to this company's success by protecting tax and unemployment insurance liability through researching, drafting, and communicating company responses to state unemployment claims within strict deadlines. Guides both internal and external contacts on the interpretation of partners employment information, and the company unemployment policies, procedures, and guidelines. Models and acts following the company's guiding principles.
Required Skills:
Experience working in a customer service
Human resources experience or education preferred
Experience researching, analyzing and problem solving
Case management experience preferred
Ability to communicate clearly and concisely, both orally and in writing
Ability to handle confidential and sensitive information
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
Analytical skills with the ability to provide appropriate information and referrals
Ability to work both independently and as a member of a team
Ability to work in a fast-paced and changing environment
Ability to conduct independent research and analysis
Ability to utilize multiple software programs simultaneously
Strong customer service skills with demonstrated composure and professionalism
Technology requirements?:
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Microsoft Project)
Degree or certifications required?:
No
Years experience?:
3+
Skills:
Claim, Claims processing, Data entry, unemployment claims, Microsoft Office, Customer service, case management
Top Skills Details:
Claim, Claims processing, Data entry, unemployment claims
Additional Skills & Qualifications:
Daily Responsibilities:
Researches, analyzes and investigates partner separations in consultation with others in Partner Resources, external contacts or other departments outside PRO Solutions & Services
-Builds claim responses; ensures the timely, courteous, and professional follow-up to incoming phone calls, and emails
- Provides coaching and guidance to regional partner resource generalists, district managers, and store managers on the interpretation of the company's unemployment, policies, and procedures
- Provides strong customer service by effectively managing customer expectations while meeting customer needs
- Develop effective working relationships with customers, team members, company partners, vendors, and other company-affiliated organizations
-Effectively manages multiple cases, following up with customers, vendors, etc. to ensure a timely and satisfactory resolution. Reviews and updates cases for completion, accuracy, routing, and resolution
- Participates in cross-functional teams to successfully execute programs and projects
- Maintains current knowledge on state-to-state unemployment processes, Partner Resources policies, procedures, and best practices. Performs research and analysis to maintain expertise in specialized state unemployment policies, laws, and regulations
-Responsible and held accountable for maintaining and protecting the personal information of current and separated partners
-Maintains regular and punctual attendance
Experience Level:
Intermediate Level
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plans, or program terms.
This temporary role may be eligible for the following:
Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health & Dependent Care Spending Accounts (HSA &
DCFSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com)
for other accommodation options.
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