Community Manager - Oakland
Groundfloor - Los Angeles, California, United States,Work at Groundfloor
Overview
- Apply
Overview
Hours
This role is shift-based during our opening hours which are generally 8am-10pm dailyYou will work as one of a small team rotating through these shiftsOccasionally hours may vary depending on what’s happening in the spaceExpectation is a mix of day-time weekday, evenings and weekendsWe schedule collaboratively based on team availability and events schedule
Location
On-site at our Oakland location: 4055 Telegraph Ave
What you’ll do
Help manage day-to-day operations of our Oakland locationHost our members, help check them in, troubleshoot their needs, answer their questionsBe a friendly face who knows everyone’s names, proactively getting to know peopleFacilitate events, tours and talks in the spaceCoordinate with maintenance and cleaning services and other external contractorsHandle issues as they arise, technical or otherwise (eg wifi, broken doors etc)Actively engage with each and every person in the space to make them feel welcomeManage opening and /or closing of the space, depending on the shiftCoordinate with 3rd parties such as fitness instructors and food vendorsBe the point of contact for Oakland members, communicating with them through Slack, email, the Groundfloor app or in personCapture great content from the space for our social mediaHandle scheduling in the space generally, make sure that things are happening when they’re meant to from fitness classes to mealtimes to eventsHelp reset the space for certain events as needed, whether rearranging furniture and adjusting light and sound depending on what’s going on
You’re a great fit if you have
1-3 years of customer-facing experience in a fast paced environmentA genuine love for people and thrive on making new relationshipsExperience with events and production, in the know with OaklandA positive and outwardly sunny manner, whatever is going onYou’re tech-savvy, comfortable and eager to learn new systemsFantastic interpersonal skills, be the kind of person that others gravitate toAn ability to solve problems, with creativity and speedAn interest in what we’re building and a love for bringing people together
Why this is a great opportunity
You get to work with one of the most exciting new community spaces in OaklandYou get to be the face of a beautiful, brand new spaceYou get to foster real connections with real people (not just nameless users!)You are joining us at the very start of our journey, giving you a real opportunity to provide meaningful impact on our long term trajectoryMeet incredible people and be seen as a leader by everyone you interact with
What is Groundfloor
We’re a community-focused gathering space. A cross between a workspace, a gym and a social lounge; and above all else - a space to make friends.
Covid-19 has created a world of isolation, loneliness and boredom. People are desperate for human connection and Groundfloor provides the space for them to get that. We’re a private membership community, centered around work, connection and wellness. Members can use the space for whatever they want: work, to meet friends or to just relax outside the home.
Our membership community comes from all walks of life, including technology, art, literature and business. We’re not a tech-only space, and are actively building a founding community that is diverse, inviting and friendly. Our vision is to have a Groundfloor club in every neighborhood in the world, starting with San Francisco, Oakland, San Rafael and Los Angeles. We’re venture backed by some incredible investors, and have a founding team from the worlds of hospitality, design and product.
If you’re excited by what we’re building, let’s chat :)
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