Bilingual Customer Service Representative
Mosaic Diagnostics - Overland Park, KS, US, 66210
Work at Mosaic Diagnostics
Overview
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Overview
Description:
Summary of position:
We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. The ideal candidate will be fluent in both English and Spanish and will have a strong background in customer service, preferably in a laboratory or healthcare setting.
Duties/Responsibilities:
- Answers incoming calls and responds to customer requests.
- Directs incoming calls to appropriate departments, if necessary.
- Enters and reviews kit orders for physicians and patients, including notes and any other appropriate information as requested.
- Resolve problems with shipments, collections, and miscellaneous issues as necessary.
- Identifies, researches, and resolves customer issues and complaints.
- Schedules appointments for physicians with clinical educators to review test results.
- Receives and responds to voicemails.
- Responds to questions via appropriate communication channels.
- Is fully knowledgeable on all tests offered at MDX.
- Sends updates to patients and physicians as directed.
- Participates in multiple projects simultaneously, must multi-task.
- Has basic knowledge of billing and insurance information.
- Troubleshoots Portal/Account issues.
- Discuss details on turnaround times and testing procedures.
- Displays a continual positive and professional attitude in all circumstances and cares for customer requests with the utmost respect and compassion.
- Follows updated HIPAA guidelines.
- Performs all other duties as assigned.
Required Skills/Abilities:
- Proficient in computer/technology skills especially with Microsoft products.
- Excellent reading and writing skills in English and Spanish.
- Professional verbal and written communication skills and phone etiquette.
- Excellent organizational skills and attention to detail
- Experience using Customer Relationship Management (CRM) systems to track interactions, manage customer data, and support sales or service processes is preferred.
Education and Experience:
- High school diploma or equivalent.
Compensation details: 20-20 Hourly Wage
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