Closets by Design is hiring: Administrative Assistant in Bethel
Closets by Design - Bethel, CT, United States, 06801
Work at Closets by Design
Overview
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Overview
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Handle incoming customer inquiries via phone and email in a courteous and professional manner.
- Provide accurate information regarding products, services, policies, and procedures.
- Greet visitors and provide assistance
- Ordering and maintaining office supplies and equipment.
- Handling incoming and outgoing mail and packages.
- Escalate complex issues to the appropriate departments for resolution.
- Follow up with customers to ensure their concerns are resolved satisfactorily.
- Maintain detailed records of customer interactions, transactions, comments, and complaints using our CRM system.
- Update customer information and ensure data accuracy.
- Maintaining and organizing physical and digital files and records.
- Preparing and editing documents, reports, and presentations.
- Work closely with other departments to ensure seamless customer experiences.
- Deliver administrative support for office staff, sales team and production/installation departments
- Manage designers' appointment calendars
- Adhere to customer service policies and procedures.
- Meet or exceed performance goals related to customer satisfaction, quality, and productivity.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma or equivalent; college degree preferred.
- Proficiency in Microsoft Office and CRM systems.
- Competitive salary.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Career development opportunities.