Member Engagement Director
The National Council of Young Men’s Christian Associations of the United States of America - Marshalltown, Iowa, United States, 50158
Work at The National Council of Young Men’s Christian Associations of the United States of America
Overview
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Overview
The Member Engagement Director oversees the drop-in Child Watch program and its part-time coordinator. This person ensures a team approach across the organization, fostering a collaborative and supportive environment that strengthens connections between departments. By promoting open communication, shared goals, and a member-first mindset, this position helps create a seamless and unified experience for staff and members alike, reinforcing the Y’s mission and values.
Minimum Qualifications
Must be at least 18 years or older, energetic, responsible.
High school graduate or equivalent; Associate Degree preferred, and holds current CPR/First Aid certification.
Five (5) years of related customer service/sales experience with knowledge of general operations.
Strong communication, customer service, and problem-solving skills.
Organizational and supervisory skills, with a good understanding of the overall building operations at the Y.
Ability to establish and maintain harmonious relationships with staff, volunteers, members, and the general public.
Strong interpersonal and communication skills to serve a diverse community.
Ability to work occasional evenings and weekends.
Preferred Qualifications Multilingual abilities are a plus.
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