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Join to apply for the IT Desktop Engineer role at Modigent Join to apply for the IT Desktop Engineer role at Modigent Get AI-powered advice on this job and more exclusive features. This range is provided by Modigent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $26.00/hr - $28.00/hr Job Description & Primary Duties Initial Duty Title: Desktop Support Engineer Direct Reporting Official: Information Technology Manager Location: Dallas / Fort Worth POSITION SUMMARY: Responsible for the life-cycle management and end user support for all IT assets including configuration management, change management and release management activities for devices, users, software, and licensing. JOB REQUIREMENTS (not an all-inclusive list) IT Software and Hardware support person for on-premises required items: Support for technical issues on computers, laptops, mobile devices. Functional knowledge in Windows based environments (Windows 10/11). Experience in installation of most desktop related software in corporate networked environments. Support mobile devices and the company required software for these devices (e.g. iPad, Tablets, mobile hotspots, iPhones). Assist users on end-user network devices (Printers, Plotters, TV displays, etc…). Monitor and follow-up support with all support tickets (internal and managed by MSP) Assist with IT integration of small to large sized acquisition user deployments with regards to hardware, software, licensing, cellular devices, and user accounts IT asset management and tracking Responsible for the tracking of all network connected devices (PCs, Laptops, Mobile Devices, Phones, Printers, Plotters, etc.) regarding the following: User assigned to Health/Status of the device Age of the device and software versioning for updating/upgrading (as required) Equipment disposal Administering a running inventory for user replacements and end-user growth All mobile devices through our cellular carrier All purchased or leased personal computing equipment and applicable accessories Management of software licenses and subscriptions Required Skills, Qualifications, And Traits Effective communicator (internal & external customers and vendors) Ability to communicate the technical details effectively to a non-technical audience Strong customer service skills and ability to work in a dynamic team environment Self-starter with high energy level and positive attitude Ability to adapt and thrive in rapidly changing environment with multiple deadlines Strong problem-solving skills Understands Windows Operating Systems and Microsoft Office products beyond a basic capacity Ability to design, implement, document, train, and administer organizational processes Microsoft Windows 10 and 11 Microsoft Group Policy configurations and management Mobile Device Management including administration and configuration Microsoft Defender, Intune (particularly in hybrid environments with SCCM) Microsoft 365 Enterprise environments, licensing, and management Experience in hardware support lifecycles and refresh Project management in deployments for small to large groups of users for both software and hardware Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Engineering and Information Technology Industries Facilities Services Referrals increase your chances of interviewing at Modigent by 2x Sign in to set job alerts for “Information Technology Engineer” roles. Dallas-Fort Worth Metroplex $120,000.00-$130,000.00 4 days ago Plano, TX $139,776.00-$201,898.00 1 month ago Dallas, TX $139,776.00-$201,898.00 1 month ago Dallas, TX $108,714.67-$139,776.00 1 month ago Plano, TX $108,714.67-$139,776.00 1 month ago Plano, TX $99,008.00-$134,368.00 1 month ago Dallas, TX $99,008.00-$134,368.00 1 month ago Dallas, TX $100,949.33-$137,002.66 1 month ago Plano, TX $100,949.33-$137,002.66 1 month ago Full Time: System Engineer or System Admin Arlington, TX $110,000.00-$140,000.00 38 minutes ago Irving, TX $74,000.00-$120,000.00 6 days ago Dallas, TX $129,792.00-$187,477.33 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr